Cozumel Palace - All-Inclusive

Planning with Expedia was easy. American Airlines was great going and coming. Just the customs and immigration part was long on the way back when we landed in Miami (like 2 hours walking in lines). I recommend checking your bags if you have a family. As far as the hotel, it was so AMAZING! It’s so clean. All white and sturdy and rock and clean from top to bottom. Literally everyone who worked at the hotel was helpful and nice and professional the entire time. We felt like royalty. They treated all of us better than family. So many food choices. We enjoyed all the restaurants. There was always food and drinks available. The location is great. 20 min walk from downtown and the fairy. So many friendly people running at sundown outside. My son enjoyed his daily runs. Just outside the pool area is the ocean. It’s beautiful. Crystal clear all the way down, like 12 meters, for everyday snorkeling. The hotel provided the gear for free every time. It was our favorite thing to do everyday. Never got old. Cancun and playa had seaweed but our water was super clear. We did a little sales pitch deal that was very informative and were given hotel credits which we used to do off site snorkeling and scuba diving. They have a day care area from 9am-10pm. We didn’t use it until the last 2 days but my son loved it because of the video games and friends. Shows were great. Literally something for everyone everyday. Our first time. We should have done this years ago. Will only go here again!

Everything about the resort was exceptional. Food was delicious and the staff was very attentive. Will definitely return.

Friendly staff

I recently stayed at the Cozunel Palace Hotel and unfortunately, my experience did not meet my expectations. The room cleanliness was subpar; I found hairs on the towels, floor, and sheets, which was quite disappointing. Additionally, the staff at the kids' club was not welcoming or professional. They made inappropriate comments to the parents of children, suggesting that they need to educate their kids better when addressing typical child behavior. This attitude was completely out of line. Furthermore, the hotel itself felt outdated and in need of renovation. Overall, I was disappointed with my stay and would not recommend this hotel based on my experience