Good place to stay for a few nights, clean rooms

The service provided by the lady who attended us did not meet the expectations one has when staying at a good hotel. We reported that the safe was locked, and they never sent anyone to open it. At night, we found a cockroach in the room. When we called the reception, the young man told us there was no one available to clean it. He offered to change our room, but we declined because it meant moving many things, which is very complicated with children. We opted to go down to the reception to get alcohol, which was the only thing available to disinfect the area where we killed the cockroach. Additionally, there was a lot of noise from the other rooms that same night. It's a shame because the hotel is well-located and very beautiful, but the service was significantly lacking, making us definitely not want to return. We chose this hotel for its high ratings but were disappointed. Between the cockroach, noise, and the indifferent service from the lady, at least the night shift guy offered a room change and gave us alcohol to clean up ourselves. Now, I don't know whether to laugh or cry!

Perfect in every way.

Convenient and very clean hotel

the transportation from and to the airport vehicle was atrocious!!! Very very dirty

Check in was easy with very nice people. The reception time was really nice. Happy to have eating options really close.

I like Harlingen. However, I was tricked by the online booking app, i.e., I booked weeks ahead of time and, due to an event outside of my control, needed to cancel, but neither the app nor the hotel staff would allow me to cancel. They stole my money. I will never stay at Hotel Day Inn Express again!

Nice location.

Our stay at the hotel was very peaceful. We had no complaints as everything was as we expected.

Hotels is old but rooms are clean and breakfast is great

Shuttle service was oustanding!

The staff was very friendly and professional. The room was in excellent condition.

Gym is rather small... and not many equipment... other than that, excellent hotel and service.

Great driver that picked us up and told us about 2 drinks gratis at happy hour! Thank you! Very kind and friendly check in staff and room was stunning! Good breakfast, too! We got caught up in winter storms and IAH ground stop so hadn't planned to stay in Harlingen. What a wonderful surprise...such kind people...darn, would liked to have checked out local community...perhaps next time!

Clean and quiet room and location

Wonderful time

The breakfast was nice, and they had lots of nice touches like cookies and a free two drink evening beer/wine. The hot water for the shower could be hotter, but otherwise it was a great value.

I was pleasantly surprised to find more than I expected as far as amenities and service. I would stay here again definitely. Please fix the missing floor molding into elevator #2. I saw an elderly lady trip and almost face plant.

Great stay for my students and I. Very friendly and courteous staff. Breakfast was great

Everyone was super polite and helpful. The only thing we found odd for this hotel was the condition of the shuttle van. It was very old and looked sketchy. Thankfully everything else felt like what you’d expect from this hotel chain. The bed was one of the most comfortable we’ve ever had!

Great stay

The shower was cold! You could only get lukewarm water at best.

Great location with comfy beds!

Great service Excellent overall. Will definitely recommend

Pleasant stay.

One night near the airport. Comfortable and clean near restraunts and gas stations.

Clean rooms, prompt and friendly staff.

Very friendly staff. Nice rooms with comfortable beds. The gym was nice, but only one treadmill works properly, and several tvs did not work. The one thing we were disappointed in is that our room had an air conditioner that rattled when the temperature was set below 73 degrees, making it difficult to sleep at night.

Clean

Bed excellent Water pressure poor Toilet never flushed Breakfast good

Good restaurant recommendations and quick checkin. Excellent TV channels and nice bathroom features. My only complaint was with the shuttle service from the airport. Somebody didn’t communicate that I needed a ride back to the hotel. I had to wait 25 minutes in the cold and rain. Nice shuttle drivers who had no change for a $20 bill.

Very clean