Very good location. Easy check in, good breakfast. Room is clean and tide.

We specifically chose a room with 2 beds and a pullout couch to accommodate our family of 6. But the pullout couch was broken. The mattress was falling through t the springs and the good spots was basically a very thin mattress over metal. 2 of my kids did not sleep. We had a late arrival so maintenance was not available and we are told there were no other rooms available. They did give us a $40 credit on our $200+ room but that doesn’t compensate 2 kids who didn’t sleep. Had planned to stay there again on our way of town but cancelled. Breakfast had many good options for a free breakfast

Disgusting and falling apart bathroom. Very dirty room. Breakfast without basic items. Out of milk, yogurt for 3 days. TV with 8 channels.

My stay here was very convenient and close to my final destination. My only complaint is the smell of the hotel. There is strong scents used to cover up danky mildew smell.

Wonderful staff, lovely breakfasts, conveniently located.

Clean, aesthetically pleasing. Only negative was being able to hear through the walls and the ceilings!

The building is old. Small swimming pool, Rooms are roomy. The couch to make into bed really not comfortable at all. The staff are so friendly and helpful. Wished the hotel had either waffles or pancakes.

Elevator doesn’t work, issues with continental breakfast.

Located near restaurants and shops

Overall an excelent stay. Staff was so helpful and profesional.

Odor/musk smell to room. Could have been cleaner. We turned the air on high & were just there to sleep for the night, so it served it’s purpose.

My room was terrible. The sofa had tears on the seat, the furnitures were scrached, the bed and pillow had a bad smell

The staff here are fabulous! One gentleman went to his own lunchbox for a banana because the hotel didn't have any fresh fruit for my infant grandson who cannot be exposed to anything peanut related for medical reasons!!! This man went above and beyond!

Nice location, staff and amenities.

Older and needs to be updated...and not necessarily the "look" but like the pull out matters was either REALLY old or REALLY cheap. It was all springs and unable to sleep on. Towels were noticeably older and rough. So of theybwere goung to but a little money into hotel, but it towards the comfort.

This hotel is a great value. We added this stay for one night when my husband decided he wanted to come to Miami a day earlier than we had booked at another hotel. The other hotel on our trip was a pricier beachfront. I wish we had stayed at the Holiday Inn Kendall the whole stay. The room was clean and quiet, the complimentary breakfast had a nice variety of food and the front desk personnel were very helpful. When we checked out the ladies stored our bags so we did not have to cram them into the rental car. The other hotel had no food and no parking.

Front desk personal was friendly and attentive but doesn't compensate the bad conditions of the hotel room, the whole room smell like cigarette and humidity, carpet was completely dirty, my kids took of their shoes and played around the room, early morning next day I noticed their foot sole was completely black because of the dirt in the carpet, water was leaking from the bathtub creating a mess every time we showered, bathroom door didn't close and not all of the lamps were working. The 2 times we approached maintenance they were no help at all, saying that the smell was not cigarette and almost yelling. People at the front desk seemed scared to say anything at the maintenance person, definitely not staying here again.

I was text in the morning about having problems with the room and if I like another room from 2 doubles to a king I said. O or if the give me 2 king rooms for the price I have reserve the other room. The answer was no but don’t worry we will have your room ready for you. Guess what happened went we arrived around 12:12am no room for us awful time. Very disappointing

The cleaning of the room was not as we’ve ever had before. There was never any coffee or cups left for us in our room. The breakfast was usually very cold and blew.

GREAT CUSTOMER SERVICES

Red stains in bath and on the bed. The manager took pictures. Dirtiest holiday Inn ever.

I expected more from this hotel. The rolm smell humid. Checkout time is at 11 only and even whrn I arrived late at night they were cslling me to checkout. No suggestion of late checkout. No eater in the room. I would not recommend it. Too high cost for what you get.

Great customer service by all personal

I absolutely love this hotel will come back in the future. Highly recommend to anyone who travels with kids

Horrible experience and even worse customer service.

Ok for one night.

Breakfast was great

Excellent

Staff was abrupt.

Very pleasant staff. Clean and quiet.

The room and bathroom was not clean. We could see urine splashes all over the bathroom floor by the toilet and from day one the sink had makeup it, when we checked out it was still in the sink. Countertop in the kitchen was dusty and microwave also. Holes in the wall in the hall on the floor bad patch job

Wonderful suite at hotel room prices. Great Customer Service by staff, very attentive