Comfortable

Friendly staff. Decent breakfast. Hotel seems worn. Broken towel hanger on door. Required $7 parking fee. Men’s bathroom out of order in lobby. Ice maker broken on our floor.

Worked us in early! Great customer service and room was clean

Bathroom light didn’t work, shower didn’t drain, pool was dirty

I am an amputee. The shower chair they gave me was missing two of the stoppers on its leg and deformed when I sat on it. There also was no shower dam so water ran all over the bathroom. I signed up for a double queen and they said when I got there that they didn't have double queen assessable rooms. They also charged for parking when there was no need. However, the staff and breakfast were great.

The fridge had food in it, the trash can was not emptied and there were a pair of sandals in the room all from the previous guest.

The staff were nice enough. The room phone didn’t work and I asked twice for it to be fixed but no one did anything. I had to request housekeeping. This place is ok for the price but nothing special.

Location convenient to local shopping

We had a reservation for 3 people and 2 beds, when we got to the room ONE bed and no other rooms available good thing our son who lives in Louisville gave us a air mattress. Never again

This hotel has drastically declined since the last time I stayed here before Covid. There was one person in the hotel trying to complete the breakfast operation as well as the front desk so service was terrible. We were locked out of our room because of a battery needed in the door lock and that same person had to take care of that. Breakfast has also declined and we plan to avoid this hotel in the future.

It’s a nice facility with friendly staff, however the room wasn’t clean, no hand soap or toilet paper, used washcloth in the shower and a shower curtain that hadn’t been changed for quite some time. Maybe they are short on cleaning staff, but it was pretty disappointing. The bed was great, the shower water pressure good, breakfast fine, but the room was not clean or restocked properly.

Shower body wash was empty and it was questionable as to whether the tub was cleaned since there was hair from a previous visitor. We were not notified that there was a nightly charge for parking.

Didnt put me in the right room i was suppose to be in, staff was terrible! Told me i was going to get a refund and didnt! Bad experience on hotel and all expedia!

We didn't realize we had to ask for cleaning of the room daily if we wanted it. Really didn't care for that policy!

Sheets and bedding smelled horrible. I'm guessing someone soiled the bed earlier. AC was broke and did not cool - ended up sweating in my room with the AC cranked. No bars of soap or extra toilet paper. Not what I expect for Hampton Inn. I stay at those a lot and this one needs some work.

We had 5 rooms during our stay of 3 nights, one of the rooms had not been cleaned - hair all over the sheets, in the sink, toiletry boxes opened. When asked to be corrected, the front desk brought sheets and lysol wipes and required the guest to clean it themselves! The other rooms were also not clean and we did not get Kings like booked. We will not return.

Nice hotel. We have been staying here on and off for many years. The hotel is updated

There was consistently no one at the front desk every time we came in and we had to wait for someone to appear. Paying for parking here -- $7 a night is not much, but nonsensical. In the bathroom, there was no toilet paper holder, perhaps because there was not enough space to install one. The bathtub floor was oily and should have been cleaner (and safer). The pool was dirty. This is a suburban pass-through hotel; it is what it is.

The staff is friendly, but the carpets in the room look dirty. The side table, table are all sticky. It looks like it has not been wiped. The fridge in the room was not wiped clean either.

1. Sink would not drain 2. Bedsheets and pillows seems to be dirty 3. For the price charged, there should be some water bottles in the room Overall very bad option and suggest people to avoid this option

Clean. Nice area, felt safe.

We stay at Hampton Inns frequently when we travel. They are usually very nice with high quality standards however this particular location was not the best. I think they are getting ready for renovations after hearing a conversation in the lobby but that doesn't really excuse not meeting some basic standards. When my husband took a shower, he put the provided toiletries in the shower with him, this is usually a small bottle of shampoo, condition and some sort of body wash. They only gave us 3 bottles of body lotion. I tried to call the front desk and the phone rang and rang with no answer. I had to go down to the desk and get the items and when I asked about the phone, was told they were not working. The tub didn't drain well so each shower we were standing in soapy water. When we went to bed, pulled back the covers and the sheet had brown stains on it. We could tell it was laundered and it was a permanent stains but a stained sheet should not be used. Breakfast the next morning, the juice machine was broken and they were out of coffee around 9 am. A sign on the desk indicated a new charge of $7 nightly for parking which was not disclosed to us when booking. I will say the staff was very friendly and polite however seemed overworked and overwhelmed. We will continue to select Hampton Inn's but probably not this location when we return to this area.

Clean and neat

Upon entering the hotel, I tripped several times on the carpet that bubbled up. We had to get a different room as the AC was not working. The other room we received, the bathroom light didn’t work, but at that point late in the night I chose to not switch rooms again. The windows open with no screen, so a small child could jump out the window. I don’t think I’ve ever given a negative review for a Hampton Inn, but spend your money elsewhere!

Beds are comfy! Breakfast leaves much to be desired. My bathroom smelled, meaning shower curtain needed to be changed. Swimming pool was fun and clean and right temp.

Hotel did not have my reservation Had to pay for parking It was 93 outside and air conditioning did not work - staff would have comped me some of the room cost but would not because it was booked through Expedia

Our AC didn’t work in the room. We called the desk to report it and see if we could switch rooms or have it looked at. The desk clerk told us we could leave or open the window. We were given a 50$ discount off the room. This room was definitely not with the 300 plus dollars a night that we paid. Very disappointed.

The staff was awesome and very willing to help with anything we needed. The rooms were clean and very comfortable. The ONLY complaint or issue I have is that the parking lot needs attention as it has big pot holes in the parking lot and with a $7 a day charge for parking you would think the parking lot would be maintained. I have never stayed anywhere they charge you an additional amount to park.

Breakfast was not so good. Pillows were horrible. But the staff are friendly and kind. Hot tub was nice.

The property is nice and clean. No complaint about anything at all. Would consider staying here if swing by again.

Very nice hotel, staff was vert pleasant

Easy parking. Good location.