Bathroom could use more attention! The toilet in both rooms weren’t working properly

One elevator panel was falling off. The gentleman at the front desk wasn't all too friendly. The rooms are old and hasn't been updated.

Perfect place to stay for Drury Lane Theater and dinner. Many great restaurants in the area. Hotel is clean and in a great location. Free parking. Nice bar on property. Breakfast deals available.

I stayed Friday and Saturday but woke up Sunday morning to no hot water. I was not informed until I reached out to them to see if something was wrong with the water. The front desk clerk informed me the hot water had been off for 12 hours. It was cold out and I was annoyed. I was promise some points since I couldn’t receive a refund for one night. However, I had to continue to call there before they finally sent it and it only took a second. The Manager told me it would be loaded when I was checked out. I waited 24 hours and still no points. I called again and was told 3 business days. Then I called yesterday and raised hell and to my surprise they were able to load it right away. I don’t like service like that, so I doubt that I will stay there again.

It was horrible I was in room 316 there was no hot water at all for my entire stay had to take cold showers , the toilet was stopping up overall it was bad for me..

The property was an average hotel as far as cleanliness and other areas that 1 with expect in a hotel. But things like facilities not being available with no prior notice. The hot water you had to let run for an extended. of time for it to work. Shower heads weren't that great and other things of that nature kind of make me give this property a below average review.

When I went to check in the hotel would not allow me to and told me I had to contact Expedia. Because the hotel had a water pipe burst from the cold weather. After about a 2 hour inconvenience I was allowed to check in the hotel.

Renovating in process.