I usually stay btwn a week & 2 wks depending on my work schedule Asst mgr Ms Lashawnda & night clerk Solomon make the stay enjoyable, very courteous n friendly treat you like family NOT just a customer, can't say the same for the mean spirited relief clerk from other bldg if not for flareup due to misunderstanding on her behalf it would be a 5star review, but I'll still say 4.7 satisfaction out of 1-5

Worse experience ever!!! I booked two rooms at the same time got conformation on the rooms only to find out that only one room was booked for the second person. Upon checking they said i was booked at another location. How did that happen when both were booked at the same time. After driving from State to State to go to wedding reception which i missed trying to get my room situation straight out now mind you they already debit my card for the room that i never got. Upon talking to several customer service reps i was told that my reservation was at another hotel so at this point i said just give me the address to the hotel where i do have a reservation and don't cancel it because im tired and need somewhere to relax ( that didn't happen) got the address went to the second hotel and they say oh the company called and canceled that reservation. So again im back on the phone with them there is nothing they can do can't get me a room can't give me my money back. I asked to speak with a manager was told several times that one was going to call me back in ten minutes. THAT NEVER HAPPENED!!!! We had to book at another hotel and did i get and apology NO. Called back on Monday to speak with a manager talked with a manager no apology from him either but refund my money in 7 to 10 business days! Thanks for the horrible experience WILL NEVER USE YOUR COMPANY AGAIN!

It was fine really and I guess you get what you pay for. To get additional linens you had to pay for them. There was nothing in kitchen as far as supplies. No plates silverware etc. very basic. Someone kept propping the door to outside. Ones that require a key card. That was bothersome.

This hotel stinks it smells like a nursing home the room was not clean I had to buy my own cleaning products honestly the room made me itch the entire time I was there

I recommend this place to anyone I know.

It was close to good shopping and near 19/400 which is an easy off and on the expressway. It was not super clean; room was not in full working order and some of the staff just plain did not seem to care. We would not stay here again.

Nice area around corner from job saves $$ off UBER smh staff Kool, bldg lil run down fresh coat of paint fix imo, quiet at nite, had to get dressed n go outside if u wanna smoke however but not a big issue

VERY NICE

We did not stay. We checked in and went to our room. It was a large space with a mini kitchen. It was drab but i was happy for a large space for our family of 5. However within a couple minutes of being in the room, my son saw 2 cockroaches and someone's left-behind clothing. I informed the desk we would not be staying. The guy at the counter did not argue or say much so i have a feeling it is a known problem. Hopefully they get an exterminator there regularly and take care of it because it seems like it could be a decent place!

Very nasty… smelly…. Nothing exciting very aged room. The pictures on the website aren’t what the room looks like. It was creepy and we slept with out clothes on the entire time. Never again the longest 12 hrs ever

Room was filthy and hot. No breakfast.

Convenient to Northside Hospital.

Location was great, hotel and room were very clean and staff was friendly. Thanks

Had a better experience here than I did at a Sonesta that was double the price and a member to.

Trying to reach the front desk was excruciatingly painful.

location, spacious room, kitchenette

not in great condition.

This property is just old. The whole building smells dank. Mattresses are old, key cards don't work, locks on the door are broken, and breakfast is iffy. You might get coffee, you might not.

This hotel is right near Avalon where all the rich people spend their time so I guess I thought it would fit in with its neighborhood, but it did not. We were put on a wait-list for basic kitchen items like plates, flatware, cups. We left before we were given them. We did not have a comforter on the bed, instead it was a very thin, very rough blanket. The phone to the room did not work. The walls are an ugly shade of brown. It is not modern at all. The hallways smell of marijuana. There are men that sit out on their truckbeds and drink, literally every single night we were there. When they came inside they were bumping into walls because they were so drunk. There was loud talking outside in the halls randomly. The AC was a unit by the window that was extremely loud. We asked for a second blanket because our daughter was cold. The front desk said they would give it to us, but only as a courtesy. Isn't a hotel supposed to be all about courtesy!? I felt like I was expected to be so grateful that they let us use a second blanket. Unprofessional staff. We found an unidentifiable bug in our bed on the third night. No other bug sightings. This was a 1-star hotel at best. I will never stay there again. I'd rather go to the Sonesta for a few extra bucks and get all the basics that a full kitchen should have, updated rooms, central AC and free breakfast of hot food prepared daily. Wonderful staff, everything works, nice pool and outside sitting area, very clean rooms.

Tub and sink over used Needs to be replaced

We asked for a bottom floor...and we got it! The room was plain nothing colored just brown. The bed was terrible. There were no dishes or plates and when we asked they said they were out. The bedding was rough and stiff and hard. The free breakfast was coffee and oatmeal a few muffins, nothing like advertised. When we arrived at 12 at night we were greeted by a big man who made his self too friendly and way to close. Guess he was a regular or something. The water faucet in the shower did not work good, you either got hot hot water or cold.

The property was surprisingly well kept and clean. It's an older property and its difficult keep old properties looking clean. That said, a few upgrades to the cabinets and/or appliances in the rooms, wouldn't hurt. And the A/C in my particular room (329) was incredibly loud! I actually ended up letting it run throughout the day to keep the room cool so that I could turn it off at night. Reason being and as I mentioned before, it was so loud that it kept waking me up whenever it would 'kick on'. I did mention this to the host at the front desk, upon my checking out. She was very pleasant and professional and she assured me that she'd have someone look into it immediately. All in all, it was a good, affordable and smooth stay. Thank you.

Full breakfast?????? That was a joke

Nice receptionist during the night

bug in the room

Room was tired and run down.

Property smells of mold

Breakfast didn’t have juice, milk, cereal, eggs, and sausage. Very disappointed in breakfast.

Worst experience, ever. Rude staff. First room looked like someone had lived there for a year and it was never cleaned.. 2nd room had no bedding for pull out couch. Front desk didn't seem the least bit concerned. At this point, i asked for a full refund and found somewhere else to stay. Awful cleanliness and worst customer service i have ever experienced.

Nothing special about the place. Staff was very friendly. Room was clean and comfortable.

The room have a noise inside the wall, may be pipe noise, I couldn’t sleep in all night

The property was disgustingly filthy. I had to change the sheets, pillowcase and ask for three separate blankets to get one without a head full of weave in it. Ink fingerprints were all over- was it a crime scene? Woke up to plumes of pot smoke coming into my room.