Good food, excellent maid service, cleaned room spotlessly

The food really isn’t that good plus you only get wartered down orange juice

Stayed here in February off peak season for my 40th birthday. We liked the hotel and it was booked mainly because it was where they filmed the TV series ‘Benidorm’ which I enjoyed. The pool area was nice but obviously the pool a bit chilly because it’s February! However, the pool is open if you want to use it. Have to be brace as it’s a bit chilly! And the pool bar was shut as off peak time of year. Makes me want to come back in the summer! Hotel was nice and decent rooms with balcony we had one overlooking the pool. Was all good for the price! Friendly staff too and helpful. Great snack bar with HUGE portions of food. Was pleasantly surprised. We only saw the hotel entertainment once as we usually visited the Morgan Tavern over the road. The hotel entertainment on the night we went was ok, not really for us. All in all, nice hotel and staff. Nothing fancy but very suitable for what we wanted for a week in Benidorm in February.

I think the fixtures and fittings are now quite dated, the rooms are basic and functional. The food is mainly average quality but lots of variety and some things were very good. Staff are very helpful and that does make a huge difference to your stay. I would visit again

Very nice hotel with no issues, wouldn't allow us to upgrade to all inclusive though :( Good value and nice pools

Good location and overall a decent hotel for a short trip. Staff all very friendly and hotel is clean. One criticism is the check in process, took over an hour and there wasn’t even a queue to hold things up. No real complaints other than that and would go back.

Clean quiet

Room was lovely clean and modern . Location second to none poop clean but very very busy . WiFi didn’t work , shower wasn’t very powerful and the check in and out experience was horrendous up to 2 hours both times check in and out …. Absolute chaos

The venue is exactly what you’d expect for its location in Benidorm. Pool area was nice and so were the rooms. Didn’t use much of the hotel apart from that. Check ins look like they could be problematic if the hotel is busy as I did see queues but I left checking in till late to avoid it.

Room was really basic food was terrible checkin was a joke 3 hours stood in a que The only good thing was the Wi-Fi was fast

Horrendous - staff were rude and not bothered whether you were happy or not, cleaner couldn’t be bothered only made half of our beds one day, drinks were expensive and we asked for a kettle for our room in order to take medication and they charged us for it and took and extra deposit in case I stole it and the food was inedible also the lifts always seemed out of order or only a few were working also entertainment was poor and nothing for the children kids club was closed for our whole stay lots of rowdy large groups of adults in entertainment room on an evening we had to take our children out away from them bar and checkin and out service very slow I would advise other families to avoid this hotel

Rooms were very well laid out. Good shower. Areas clean and tidy. Slightly disappointed with the dining experience. There were no drinks available at dinner unless you paid for them.

Amazing helpful staff

Was quite good with freind and meet a freind not seen for 10 years

Read a few reviews but a grear stay staff nice hotel clean .food fine overall no problems at all

Paid around £500 for a 3 bed, for a 3 night stay 1 adult 2 child, was a 2 bed no settee & broken put me up with a rounded angle and bed squeezed into the space that didn't fit, 2 out side chairs for the family of 3 The put me up bed collapsed as both legs buckled so had to get both children up out of bed in the night, they demanded we wait in the hallway due to covid whilst they searched the hotel for another bed and changed it which was a good half hour. They then forgot to to leave us the bedding so young one had to share My bed, The balacany door was broke had to have worker to fix The bathroom door was broke and wouldnt close had to have that sanded down, loads of hammering and noise again a late night call by the maintain guy No entertainment programme as said wasn't enough children or it would start after 10pm if there was enough turn up No kettle they said we can upgrade another 200 if we wanted one House keeping didn't change bedding or towels but make The old bedding & would turn air con off, would be hot on return and personal Items moved, wall grotty stained or patch work paint 9th floor balacany wasn't ideal with young children trying to climb and a broken door was a constant risk Lots of mosquitos biting us and others in the restaurant would leave the pool side windows open, by last evening they was spraying the mosquitos but late for us with over 20 bites Wouldn't move us room or listen to complaints was rude once got yur money basic 3 star

The sol pelicanos is in an excellent location, a short walk from shops, many bars and restaurants and the beach. The staff were great and welcoming however on checking in we were given a room which had not been cleaned so we were then given a second room. This room had been turned around but the cleaning of the room was far from what I expected as over the first day there I found the shower tiles covered in dried shower gel and the balcony furniture had what appeared to be dried ketchup on it. The air conditioning was leaky dripping water all over the floor but I could not be bothered with the hassle of going back to reception with my bags so just accepted this wasn’t the quality of hotel I thought I’d booked. The entertainment was good, especially for children leaving many a parent free to enjoy themselves. The pool is excellent, only marred by the pool bar not being in use, I expect due to Covid restrictions which is out of the hotels control. We were able to keep our room until 2pm free of charge which was nice allowing us to sleep in and not rush to leave. Overall this is an average hotel at best living off its name. At around £140 per night, there are better hotels for your money in Benidorm.

Excellent location. Nice clean hotel. Friendly staff Very large bathroom

The location and disable facility,food and roomswere excellent

Great hotel, great location, great service, great staff....have you guessed yet? It’s great great great. Even surprised us with a bottle of birthday bubbly.Muchas Gracias

Cleaning and reception and restaurant staff were so friendly but the bar staff should be sent back to school to be thought how to smile and be friendly. So rude. Real shame as this is a fab hotel

The hotel was busy. But the pool was spacious . Staff were helpful and friendly

What's not to like? Fast check in after a long journey, straight to a clean tidy room. . Food had an excellent choice, and never ran short, tables cleared and cleaned quickly. All staff I dealt with were happy and helpful. My only down side was the product they used to clean the rooms was very strong smelling and I had to open a door till it cleared

It’s location to all amenities and the beach and selection of food etc was superb.

Good location pleasant staff clean rooms ...........

Rooms clean and tidy, breakfast good and staff very accommodating

Food became repetitive, pool staff very Barry rude entertainment finished too early at 11pm

Positives:- Pool area is beautiful with plenty of sunbeds so no sunbed wars - sunbeds available at 11am so no need to be up at 6am reserving beds - hotel was very busy too, hotel centrally located, room spacious with plenty of storage. We were half board but didnt eat in hotel so cant comment on the food. Drinks in hotel surprisingly reasonable. Negatives:- Room floors dirty and the bathroom not cleaned during our 4 night stay, bedding not changed for the entire 4 night stay. Walls thin so you can hear next rooms conversations. When guests walking past your room you can hear them - late night as in 2am onwards, inconsiderate revellers kept us awake walking past being rowdy so no good for people with families. Staff polite but not friendly as in other holiday hotels I have been - they dont make your stay a warm one

Breakfasts were below par and the guests were a little bit inebriated

Perfect location for neptunes and the strip nice pool as seen on tv.........................

Delivered what i needed. Clean room with bed and hot shower. In fact the room was very modern and both room and bathroom were of a good size. Communal facilities were good and maintenance was continuous. Wasn't thrilled with the breakfast, with coffee and juice being quite unpleasant. There was a wide variety for dinner, which was just ok. If room only was cheaper i'd probably opt to eat out but there's very little difference in Room Only and Half Board prices, so that sort of makes your mind up for you. All staff i came into contact with were very polite. I probably will return.

Fantastic hotel, lovely breakfast, close to beach which was so clean.