Great stay as always.

This is the email i sent when we were trying to check in. We checked in finally a hour and 30min later Hello, I am writing to express my extreme disappointment with the service we received upon our recent arrival at your resort. Despite having made a reservation and being assured that our room would be ready by a certain time, we were informed upon arrival that our room was not ready, with no indication of when it might be available. This lack of preparedness alone would have been frustrating enough, but what truly struck the issue was the complete lack of sympathy or apology from the staff at the front desk. My husband and I traveled three hours to reach your resort, only to be met with inconvenience upon our arrival. To make matters worse, the staff failed to provide any sort of time frame for when our room might be ready. This forced us to cancel our dinner reservations, as we were unwilling to further delay our evening plans without any assurance of when we might be accommodated. As paying guests, we expected a level of professionalism and courtesy that was sorely lacking in this instance. The failure to communicate effectively and the absence of any acknowledgment of the inconvenience caused is unacceptable from a establishment of your caliber.Additionally, we requested some sort of goodwill to acknowledge the inconvenience and disappointment we experienced during our stay but was only told a hour added to check out. Luckily the overall romm was enjoyable.

When we arrived at 4:05, the room was not ready. It appears no one room was ready. The was cleanliness was 3 stars because as I was doing my own cleaning, I noted hair was in different areas, the jetted tub jets didn't work. The room was absolutely freezing, the thermostat was apparently broken. We turned the air up to 76, it still read 69, then we turned the unit off and it was still blowing ice cold air. Thank God we was only there for 1 night. Also the furniture in there is quite dated.

I thought I was renting a king room. Got to the room and it was not. Then around 11 pm connecting room was NOISY. We packed up and front desk let us move to another building. Same there. All service folks were excellent. I just do not want to share a room with others. Would not recommend

Service at the front desk was amazing. We checked in very late and they were extremely accommodative. Parking is terrible at the resort. If you get there late at night. Room was nice, but there was some food on the counter from the previous guest. Overall I would recommend and I would stay again.

Place needs total remodeling. Looks old as the hills. Was there in 97' and it is the same literally 🤔 grounds are beautiful and pools great!

Extremely outdated

Hotel is definetly average for rooms. I had many issues starting with the sofa bed not closing or opening so my daughter had to sleep on the mattress that l squeezed out of it. I called every day and even went to the front desk. They said they would take care of it and I ended up checking out with it still broken. Second they charged me for extra towels. It was raining when we checked in so we tracked water in. My babies kept falling in the water so i grabbed some towels because there was no mop. I probably wont book this hotel again.