Was surprised how low lit the hallways were. The elevators was out of service. One curtain in my room was ripped in two pieces down the center which made getting it to stay shut a challenge. Was surprised that they take a picture of my drivers license and for the long list of agreements you had to sign for.

Elevator was down 3 days of are stay, had 2 handicap people, had to leave a day early because I couldn’t get a wheelchair to the 3rd floor. Staff was great, they need more help to be able to do there jobs properly.

Where do I start? When you walk in the door you are hit with a strong odor. Which, worsens after you reach your floor. The rooms were not very clean and I did not want to use the refrigerator because it smelled. The beds were ok but not firm enough for my back. We requested a room closer to the elevator since I was on crutches and they placed us in the back hallway, which was probably one of the furthest rooms from the elevator. Even the gentleman cleaning the rooms was like "wait why would they put you so far away. " He then went to try to get us a closer room but there was none. They told us to try back the next day. However, there was still none the next day. My second night, the occupants in a the room above us was jumping, bumping, and running around at 2 and 3 in the morning and I had to call the front desk to have them check on them because i thought someone was being thrown around. The next day they said they were going to move us to another room and when I called around 9 they said it would be ready around 12. 12 o'clock came and went so I called and did not get an answer at the the front desk. I tried a half hour later and still no answer. I called there 800 number and I was transferred back to the empty front desk. My Mom went downstairs and found someone who had an attitude. At that time we requested a cancelation and changed hotels, this was around 230pm. I WILL NEVER STAY HERE AGAIN!

The room appeared to be a little bit run down but that was okay I didn't Mine too much it was a one night stay. It could definitely use a refresh When my grandson dropped money on the floor and it rolled under the bed. That's when we got grossed out There was a ton of dirt paper and other peoples underwear underwear under both beds. I told the clerk upon leaving that. That room definitely need to have the beds cleaned underneath She's just looked at me strange and said okay

Second stay within a month, big difference, missing shower curtain, no table or chair amd front desk was not staffed thru the night with front door being locked

Ok place

My kids, our dog and myself had a good stay. Enjoyed the breakfast downstairs.

Not clean, bed bugs

Bedding too thin; bed very comfortable otherwise. A little noisy and traffic heavy on my floor.

The room was not clean, the floor unswept found the previous occupants trash under the bed and floor. A bottle of wet cigarette butts in the bathroom under the sink. We did not stay overnight.

It's not well kept at all. The atmosphere is more like an apartment building than a hotel/motel. Unclean!! lots of trash and debri in the room and under the bed(chip bags, juice containers, tissue crumbs,stains running down base of the toiliet. You can see filth upon entry. I understand people live there so maybe they should consider using it just for that and not rent rooms. The only reason I stayed the 1 night is because i caught a lyft with my family and had booked online. Our power was out, I thought because it was beachwood I had nothing to worry about. I had instacart deliver cleaning supplies so i could clean up some of the things myself.

Customer service wasn’t good. Woman texting on her phone the entire time. Had a attitude

Love the lovely staff.

The hotel is old and disgusting.

Glad it's on a bus line, there is shopping within walking distance, room was large.

I didn't hate it but there are some things they could've done better, like not having towels in the room, or that there was no bedding for the pull out. Front desk must have not had a good day because she was a little snappy maybe cranky I don't know. 😎

I didn’t need any assistance. The room was comfortable, the location is great!!

The property was nice.

I didn’t expect luxury but certainly a bit more than it was. Beyond dated. Didn’t feel clean. Room smelled of stale smoke as if they have been trying to remedy it for the last several years. Wasn’t pleasant. There was no soap in the bathroom. No Kleenex either. Bed was adequate enough for the night. I only stayed as I had no power/heat at home due to the weather. I would not recommend. I did not complain as I had a terrible day and no longer had the capacity to deal with anything or people.

Awesome

The staff was very accommodating and friendly. There knowledge of the area was helpful. Price was affordable.

I checked in my room I got switched to another room without notice then once I got another room I walked into that room and it had guest in it when I finally got my room it was a complete downgrade from the room I originally booked!

Yub was not cleaned ,neither bottom of toilet , not toiletries or blanket , blow drier

Customer service at check in was extremely rude. No toilet paper in a “clean” room that had burnt food on counters, and 1 towel for a 2 person booked room. Check in was late, but had all day very disappointing. Will NEVER use extended stay again. I was only there 1 night, 11pm- 11am. Oh, states breakfast, but no creamer available for coffee and muffins. Again, very disappointing!

Great customer service

Had bed bugs

Location is great as I am a travel nurse with temp assignment at Ahuja Hospital. Close to eateries, Starbuck's and hospital - all 5 to 10 min away. Staff hellpful and pleasent. Room is clean and comfortable.

I didn't like it at all

The dirtiest hotel room I’ve ever stayed in. Clumps of hair in the bed and around the room, and too many roaches to count. Had to leave in the middle of the night and find a new hotel.

The carpets in the passageways is very dirty and my floor in the room was very sticky and dirty.

The staff member who checked us in was horrible. Her attitude and the way she talked to us was very rude. Especially because we came to her with kindness and never once spoke to her wrong. She slammed my ID back down and pushed it toward me and then when I called for cups she hung up on me Immediately after telling us to come down and get them.

Staff were very helpful. Carpets were abominable and bath fixtures were very old and patched but everything worked.