Our stay was very nice. The hotel was clean and updated. The staff were very friendly and helpful. We would stay here again

We were scheduled to stay for 3 nights (Fri-Sun). From the moment we walked in the door on Friday night, our stay was terrible. In the lobby, there were 8-10 approximately 10-12 year olds running around. Not totally the hotels fault (Where was the adult supervision?) but that set the tone for the stay. The shades in the room were completely broken and would not go up or down. Fortunately broken down so that's were they stayed. It was very hot in the room - the A/C unit would not cool the room at all even though it seemed to be working and was set at max. The mini fridge was very noisy for not being at all cold. The bathroom sink would spray all over the place if it was turned on more than a trickle.Somehow we managed to survive the hot, noisy night. Saturday's breakfast was only average. Not many hot selections and limited other items. All of this could be lived with until Saturday night when the hot water tank stopped working! So also no new towels. Sunday morning came and still no hot water with no repair timetable in sight. Breakfast was even worse - including the pancake machine was now broken! We checked out Sunday morning - a day early. We were able to convince the counter that we deserved a refund. Which we were given a refund for Sunday night only. We should have been given one for the entire weekend! We usually consider Holiday Inn Express as our go-to hotel but this one will definitely NOT be on our list. This hotel needs some major renovations!

AMAZING

This place was a mess the door to the bathroom was broken coming off the hinges they were gaps in the door I could see in the hallway the ice bucket was not clean there was no soap in the shower it was just shampoo didn't feel clean at all the coffee and creamer had been opened and reused I'll never stay there again

When we checked in we were put in a room with 2 smaller beds when we reserved a room with 1 queen bed. One of the beds were not made, there were dirty towels in the bathroom, and there was trash in the trash can. We went to lobby and asked to be moved. The lady at the front desk said it was hotels.com fault because of the way the reservation comes through. She spent a few minutes looking for an available room and luckily found one. I am disappointed with hotels.com because they make it seem like you can pick your room and I’m disappointed with holiday inn for originally placing us in a dirty room. We just drove 10 hours and didn’t want to have to deal with that. My other disappointment with the hotel is the breakfast buffet. It was incredibly small compared to other holiday inn hotels we have stayed in. The bacon they served was severely undercooked as well. The hotel is also definitely older than other holiday inns I have stayed in. The hall ways are hot and humid and the sink in the bathroom had mold on the backside that I could see in the sink. I should have taken pictures but we were there for a family emergency so taking pictures was not my top priority. I wouldn’t stay in this property again.

Overall a good experience. At check-in, the person at front desk asked if we needed to use the pull-put sofa, which we did. So she gave us fresh sheets, a duvet, and one pillow to put on it. When we got to the room, the pull out was already made up, but clearly had been used previously. There appeared to be only one person on duty, so rather than request to have it changed, we just did it ourselves so we could go to bed without waiting. There were a few spots in the tub corners that could have been better cleaned, appeared to have some mildew building up. But the beds were comfortable, there were enough towels in the bathroom, the room was quiet, and we could all stay in one room for a decent price, close to our route of travel.

Very beautiful inside and out! The room was spotless and so comfortable!

Would not stay at a holiday inn again