Reserved and paid for two nights in advance on hotels.com as we were traveling 1200 miles for our son’s basic training graduation. Upon check-in I noticed a sign stating there would be an $80 incidental hold placed on a credit card, which is standard policy in my experience. There was also a sign stating that anyone from the surrounding area (it listed nearby towns) was required to pay a $150 room charge in cash upon check-in. We are from out of state so it didn’t pertain, though I thought it was strange policy. The desk clerk found my reservation and took a little longer than normal to check us in but he was very polite. He asked if I knew about the $80 incidental hold and I told him I did. He asked me if I had cash. I told him I did not but offered the same credit card I used to reserve the room. He asked me if I had a debit card and explained he couldn’t use the same credit card I used to reserve the room, that I needed a debit card because I booked through a third party. I thought this was odd, but because it was only a “hold” I handed him my card. Moments later I received notification by my bank that 2 debits occurred, one for the $80 hold and a charge for $154.22. I spoke to front desk staff three times during my stay because I was double charged - once by hotels.com and then again when I checked in. I was told twice the charge would reverse “tomorrow” but it never did, it was an actual charge. I paid just shy of $400 to stay here 2 nights. I opened a dispute w my bank.

Nice place and enjoyed the stay.

We weren’t able to check in said someone had canceled the reservation.

Nice clean room. Helpful staff

The staff was very nice, place clean, well maintained and they had a good breakfast.

Older property with an accommodating staff, everyone was smiling and helpful. Food options in the area.

The workers were polite everything was clean. I just love the manager. She's the reason I keep coming back.

I've stayed at three different hotels in Sumter. Sleep Inn is my new favorite! Friendly staff, clean room, quiet, and very comfortable bed.

Staff was excellent, laundry was at a adjacent hotel, however it was out of order.

I stayed for 6 days and they only took the trash out once. The bed was never made. The fixtures are falling out of the wall. I understand it's not a high rated hotel. But at least take the trash out.

Floors were very dirty. Our room sink would not drain, bed was horrible and the bathroom light was blown out

Terrible place, Rooms full of dust, no housekeeping service , No Breakfast, No towels, nothing!!! the excuse was that they have not enough employees, REALLY??? then don't offer any more rooms if you can't service them. not enough employees but they keep making money? is not fair, the entire building was terribly dirty.

Bed had a huge dent in it at the top and my 3 children was scared to stay in the room also door connected to another room which made them even more scared there were square on every door

Hotel was ok. Don’t count on breakfast or quiet though.

Room was already paid for a month in advance so the check in process should have been smooth but it wasn’t. It took about 25 mins before I was able to check in. The lamp in my room was filthy & did not work. Empty box of Kleenex on the desk.

The hotel was cool...heat in room didn't work..and didn't like the tin on the bottom of the bed

Upon arrival at the said property, after we paid for the room, we were told the property is under renovation. we went to our room and was greeted by dirty linen in the hallway on the floor, very loud drilling noises. The furniture was broken, (the lamp shade fell off with a touch of the hand, the rolling chair had a worn hand rest)

Should have been nice. Hotel was being uograded. Could smell paint and hallway was a mess. Door still had crack in it.

Clean and newly renovated but could hear everything in the room above and beside us. Hot water wasn’t hot. Bed was stiff and noisy. Good location.

We had to wait about 20 min for someone to show up at front desk. East checkin but the air conditioning unit in our room siunded like a turbo jet. We knew we would get no rest and asked to be moved. Staff was very accomodatting. However, that room was not clean. The shower was dirty and floor in bathroom dirty. Lastly we used a side door and it would not even shut for safety. The only good thing about this visit was the nice lady at front desk. I, however, will never stay here again. Oh, the breakfast.. no plates, no butter, eggs were grainy, coffee was terrible. Just a horrible way to start morning.

Our stay was very disappointing! When we first arrived the lobby was clean but upon arriving on our designated floor we got off the elevator only to see carpet that was nasty and stained all over and we saw holes in the walls and the molding was missing around the walls. When we entered our room it was clean however there was no trash can or phone to reach the front desk. The bathroom was clean but there was no toilet paper holder . The toilet paper was sitting on the toilet tank also the shower was awful there was no water pressure. The water drizzled out slowly which made it hard to take a good shower. When we booked the hotel it said breakfast was included from 6am to 9 am . We went to eat breakfast around 7am and everything was gone , no sugar or creamer for the coffee, no milk, no eggs or sausage nothing and when we informed the front desk of this we were told the construction workers took all the food so there wasn’t anything left for breakfast. I have stayed at numerous hotels as a travel nurse and this is by far the worst hotel I ever stayed in.

Me and my husband really enjoyed our stay was very pleasant check in was good Carrie was very nice professional.

They tried to accused me of smoking in my room and I have a icd and they wouldn’t give me my deposit back!!!

Rooms had a bad smell. No hot water and beds not comfortable at all

Stains on sheets,dirty shower,sticky floor

Had two rooms ; in one room the comforter was stained, the room had a smell and the light in the bathroom did not work . The fridge was leaking as well. The second room beds were stained . She shower had a constant drip and the closet and bathroom door was scuffed and peeling. Water was leaking from the ceiling . There were two big trash cans in The middle of the hallway to catch the water . Along with towels on the floor

My room smelled to bad the carpet is dirt I found some bugs in the bed

This hotel used to be my go to for lodging when I visited my hometown, clean and reasonably priced with a hot breakfast that was palatable. This is no longer the case. While the pricing of the room was on the level with other places I have stayed, which fooled me into thinking that I was going to the same hotel I was used to before, the condition of the property and service provided were more in line with places that are priced about half this rate.

One of the filthiest hotels I've stayed (and I've stayed in a few due to traveling with my mom).

Need to be Renovated

The desk clerk that ched me in was very pleasant and helpful. The room was clean but showing signs of age. Could use updating and renovating. The continental breakfast was disappointing. The price was good but I will probably not go back there next time in town.

There was mildew and mold in the bathroom o