Room was incredibly dirty when we arrived. We checked out within 30 minutes and we told we would receive a refund within five days. It has now been 9 days and still nothing. The front desk will not pick up the phone to take a call. Very disappointed, may have to challenge the charge with my credit card company.

Disgusting! Pubes on towels bed and bath Shower was so disgusting there was a hair ball in the drain with no cover so it filled within seconds

Very cozy

The property outside is okay but the room was dirty; there was no toilet paper in the room. When I asked for some they told me I had to come get it from the front desk. The fixtures were tore up; also I checked out early and when I called about my refund they told me I hadn’t been properly checked out

I have never been in a hotel that’s charging 100 dollars a night or more and been in these type of conditions. I wish that I could also have the recking smell in evidence as well… it was so bad my family and I slept in the car. When telling the front desk attendant she had no interest in why I wanted a refund, that I booked for 5 days. This was a horrible experience, that I hope no one has to face, especially with your family and children. Hotel.com should not have this hotel on the list.

There police were there every day for something. They charge you for towels. You have to pay for any things you think would come with the room like dishes. There is no pool. It said breakfast included no breakfast. The lobby staff doesn't show up until 10 or ll am. Also the room had roaches ugh!!!

Overall nice enough, just didn’t realize some of the differences from a standard hotel room. Such as no travel sizes of shampoo and conditioner and no ice bucket.

The staff was wonderful and the room was convenient. We appreciated being put up away from area with young children so we could enjoy some quiet.

Reception not open. Had to find another employee to call someone to come check us in. Waited over 30 minutes before someone came. Not friendly nor did they apologize. I did thank the person who first helped me and she was very kind.

The main door was propped open not safe. Key disarmed had to call customer service and wait 30 munutes to be let in room at 1:30am

Unnerving the crime that can occur for the area. Facility is old not well kept. People gathering around outside and knocking at your door at late hours. But for extended stays unfortunately it’s the norm.

Room was booked for 3 people. Only had bedding for 2. Opened up the sofa bed to a horrible stain, either feces or blood. Made do for the night, talked to the manager next morning, treated rudely and told to come back in an hour for bedding. Last, not least, booked this place for the pool, gave up breakfast for it. Pools covered and not going to be repaired. Horrible motel, however Expedia did make it right

Rude personnel, I had a suite and only 2 towels, I went to front desk for towels and they refused to give me more, 2 towels for 5 people is totally unacceptable, dirty place, smells like mold, needs a total remodeling. Will never stay here or recommend it to nobody.

The room had not been properly cleaned. There was am extreme amount of hair on the floor ... bathroom.. living and bedroom area. I don't know if there had previously been a dog in the room but it was quite disgusting

Room that was booked and paid for was not available. Hotel front desk blamed hotels.com for the problem. Made little attempt to fix the issue. We ended up craming 5 people in a room intended for 3. Asked for an extra blanket (since one of our party was sleeping on an air mattress that I had to go purchase) and was told they didn’t have any. Not good.

Everyone was extremely nice and the room was very clean

Very run down property, bathrooms were not clean at all, breakfast area did not have milk for tea/coffee and overall not a pleasant stay for the $$ spent. Will not go again!!!

This is in a pretty upscale area in the Atlanta suburbs, but it was a dive. The staff was nice enough, but the place is falling apart and dirty. I'm sure they're short staffed like every other place currently, but it was just a bummer to not even get a clean room with all the facilities (namely the toilet) in good, clean, working condition.

Great Experience overall.

It was so bad. So so bad. I don’t recommend going here at all. We attempted to check in, and front desk staff tells us they’re not sure there’s a room for us-even though we reserved a week in advance. A man is in the lobby asking people if they’ll take his cash and make an Apple Pay payment for him, which was awkward. We finally get a room and head upstairs. It’s not the room type we booked, but we were tired. I unfold the sofabed and it looks like someone was murdered in it. Dark red and brown stains all over it. This is what I’m expected to have my kids sleep on. I go downstairs with pictures. Best front desk could do was offer me a “Mattress protector” which was a piece of fabric with hairs stuck to it, and some sheets. There’s dog food under our bed, and obvious marks where a previous persons dog has chewed on all the door frames. Our bed side table was sticky and had stains running down it, and 2 of the 4 lamps in our room didn’t work. The no smoking policy was not enforced- the entire place smelled like a fresh cigarette. The hallways were littered with trash and people were just laying around in the floor in the hallways- it was so strange. We ended up leaving a night early because we couldn’t stop coughing and sneezing. It was awful and ruined our trip overall.

The property was ok, but the neighbors next door had a dog that was constantly barking at 2am. I called the front desk and no one answered. The coffee that is served in the lobby is mostly water. I will not be staying there again.

This stay was an emergency stay due to bad weather. The room require pest control and it had a bad smell. And customer service was not great.

I was disappointed the staff was lazy they act like they couldn’t find anything or give anything when I asked for it. The room they put me in my family in had roaches, the bathroom was dirty!! The tub in sink was clogged up and stuff was coming out the sink it was nasty and trifling. I wish no one not even my worse enemy to stay in this hotel!.

It's was quiet an comfortable

The customer service sucks here at this location. The employees here at this location on Peachtree Dunwoody rd do not do their job at all I had three different employees tell me they would bring me a blow dryer and a telephone in 30 minutes five or six different times and they would just laugh about it to my face. I don't cause nobody no problems I don't bother nobody I'm polite and nice with everybody so there's no excuse for how you treat a consistent customer so it's something personal against me. I love extended stay america as a chain but not this specific location. I will never stay at this particular location again for sure.

Jabari was very nice and helpful

Really comfortable, and everything convenient to Perimeter Mall.

I've stayed in so many hotels - and this was the worst check-in experience ever. The guy just stared at me as I walked in. I told him I had a reservation and he kept starting but eventually moved to his computer. The only words he spoke were to eventually say, "ID" and after that, "Sign the ipad."' It was like he was furious that I was checking in to the hotel. Really uncomfortable. Other than that, the stay was fine. A couple of cabinet doors were broken in my room but no big deal. Bed was comfortable, bathroom was clean. I could have used some of the complimentary cookware they offer but there was no way I was going to ask the angry front desk person.

It was comfortable and clean and quiet.

I stayed here for about 3 days since I’ve never been to the area. There was no one at the front desk when trying to check in. My key didn’t work and when trying to go back down there, I waited for about 10 mins and housekeeping walked past me but didn’t help. There was no toilet paper in my room (how convenient). Also, the room downstairs from us got broken into one night and the next morning they put a board in the wonder to cover it. If it wasn’t dog friendly, I wouldn’t go back.

Hotel was definitely up to my liking! Staff was friendly and very helpful. Customer service was on point. Room was clean. No complaints! Housekeeping obliged to my requests! I will definitely be staying at this hotel in the future!! A+++!!!

The whole hotel smelt terrible! Our room was so bad we immediately went out and bought febreeze. It was a nauseating stench.