If you are going as a couple request an adult section of the resort because its a lot of kids on the weekend

Beautiful setting, friendly staff, great value. It is not a five star place but also doesn't cost that much.

Not having elevators made it very inconvenient for me. Too many kids in the hot tub No kids should be allowed in the hot tub. Never had a chance to get in because kids took aver all day.

They didn't pick up the trash from the room it was dirty they never came to clean the room for three days I called for toilet paper no one came to the room nothing the room is really dirty

Stayed here only for a night it was beautiful. Not very walkable everything seemed really far. Mostly spent my time in the jacuzzi that was 24 hours and the bar. The food was good and I enjoyed the show. Did not like that they were trying to sell some drinks as well as the internet for an all inclusive resort. My experience overall was good.

That s a beautiful place for vacation i enjoyed i will be back soon

Clean, beautiful,

Rooms are worn out

Very nice

This property has come a long way since I last visited it in 2015. Beautiful upgrades and amazing views. Some of the staff were super friendly mainly the housekeepers and the restaurant waiters and waitress. Pros: Very clean rooms Amazing property Scenic views Water activities Secure property Good drinks Good cost per night rate Cons Limited dining options Once you check in at 3pm it’s too late to make dinner reservations so you can only go to the buffet Food at the buffet is horrible A la carte restaurant food was bland, But I’m use to the area so I mostly ate off property at the local restaurants. Gift shop is expensive. You can get better prices right outside the resort from the locals for all your needs. WiFi rates are high and it’s spotty Some of the restaurants weren’t open at all Power went out a few times but the backup generators kicked in within a min or two All in all it’s a beautiful resort and I feel it just need to improve it’s food and they would def hit it out the park.

First room was bad second was sosoo bathroom have water all over. Very small room i pay crra money for better is just not good wa just bad. Experience too luch money for this was completely unacceptable

The hotel is in a beautiful area with beautiful views of the ocean especially during sunset.

Had a very nice time. Very helpful in all areas. The only really bad thing is all those locals on the weekends. Humberto Pichardo, Mister Castillo and Miguel Bueno were exceptional. Would definitely return.

The room is good and the beds are comfortable, but the noise on hallways is out of control, o called security and nothing happened, the bar don’t have frozen piba cola just like a juice with ice very poor the beach is amazing

Is ok the main beach half closed and for the money bed and pillows not to comfortable

The staff was fantastic. Great service. Avoid a long holiday weekend because overcrowded on Saturday and Sunday.

Wi-Fi is charged and is bad, dinner food very limited

Great for families. Nice, clean room with beautiful ocean view. Good amenities, massages are good. Good food. Safe, gated with wristband entry. Note that any additional guest and friends will have to pay daily resort fee for entry. Will stay again

Property was quiet and safe for a family vacation

Some employees need to be change, bad attitude, some are good. Not much variety on the food and not so good taste, it’s very clean tho.

Excellent

Unfriendly staff, seascape restaurant very disappointing, only offered octopus based dish , chicken or beef. No water pressure for shower, unable to book excursions on property has to go to street vendors. Fresh fruit on buffets was awesome, but same foods were offered daily

The rooms are too old and outdated .

I did not like the food

Relaxing Hotel

The Wi-Fi is not free

I was traveling with my mom and I had booked 2 beds. Upon check-in the front desk staff noticed I was with my mom and gave me a room with one bed. TV did not work. Drinks in fridge were used probably from prior guest.

Very bad not good attention , not food very limited , not clean,

I liked it

We didn’t like anything about this place, I do not recommend it to anyone!!

The only downside was that the beach was close due to the high waves.

Front desk staff acted like you were bothering them.Other than that staff very friendly especially at El Batey buffet