pictures misleading construction outside of property started @0700 Roof deck was locked customers service was exceptional tried to meet all expectations

Was a beautiful hotel, with amazing staff who make your feel welcome every time you leave and enter the hotel by name.

Amazing experience at the Vanderbilt in Newport. Staff were friendly and knowledgeable. In house food was creative and delicious and the location was perfect. Linens and bed were top notch.

The staff were all exceptionally helpful, especially Eli who managed to open a safe in the room that we accidentally locked shut. The front office staff were kind and helpful and the servers and spa staff too. The food is quite good, both breakfast, room service and the fare served at lunch in the dining room. The décor is stunning but maybe not for everyone as it utilizes of a very dark palate of paint throughout the common areas (except the breakfast conservatory), and in our two bedrooms (cannot say if all bedrooms are equally dark) including the ceilings. This is very cool but could bring you down after a while, especially in the summer months. Our bathroom in one of the suites had beautiful furnishings but the installation of lamps and mirrors etc. was all done in haste and none of the heights matched of sconces - or distance to the mirror or tiles, and the towel rack was at an angle. This is so much more noticeable against the dark blue backdrop. The winged chairs in the bedrooms are not suited for anyone with male shoulders or above 5' height. Someone had repaired and painted over the front door of the hotel with a color that did not match without sanding first. These things are very noticeable and a real pity in such a stylish space.

Super disappointing for an Auberge property and the amount of money it costs to stay here. One frustration was that they don’t have hand soap, and haven’t for quite some time according to the maid. The hotel is much more outdated than the photos lead you to believe. The good things were the friendliness of the staff and the location was great.

Very clean, beautiful old mansion. Beds very comfortable. Perfect place for a stay-cation

Property and staff were great. Highly recommend.

Beautiful property that truly embraces it's history. We can't wait to return. Our room was outfitted with awesome amenities. The Library was great place to start our stay with a cocktail and small plate. This hotel is hard to leave as they have hip rooftop, gorgeous bar and restaurant and a quaint garden room to enjoy breakfast.

A fabulous staff, nothing you ask for is too much.

Property was Beautiful and ckean very friendly

Excellent

My husband and I stayed here recently to celebrate our 20th anniversary. The property is beautiful, well maintained and clean. The location was perfect for walking to restaurants and bars. They even sent up a bottle of wine and a dessert for is with a note for our anniversary. Very nice and we would definitely stay here again.

Friendly and welcoming staff.

The property is lovely.

Wonderful enjoyed everything people , place !!!

The staff were very welcoming, helpful and friendly. Very enjoyable stay.

Loved the design of the 1st floor. Rooms are worn and dated, but I understand they will be renovated early next year.

The hotel and staff were spectacular! It’s a historic Vanderbilt mansion in the heart of Newport. The public spaces are second to none and our 2 story suite was fantastic! The staff was so friendly and customer focused we didn’t want to leave the hotel!

What a gorgeous stay! My husband and I were amazing by the preserved history of this beautiful hotel but also the extremely comfortable and modern amenities. The staff was incredibly personable and when they called before our stay, I mentioned we would be meeting friends there and they knew my friends by name already. So impressed by the professionalism and comfort we experienced at the Vanderbilt in Newport. Also, the rooftop bar is a must for amazing sunsets!

Very convenient location. The staff could not have been more accommodating. They went out of there way to assist with anything needed. The rooms need to be refreshed but a good size. Not quite worth the big ticket price but all and all enjoyed our stay.

My 18 yr old daughter & I came to spend a fun night away, the hotel was so worn down, dirty, not at all worth the price. AC did not work. I couldn’t believe how disappointing our experience was.

Great location in the center of town and beautiful property inside and out.

Our stay at The Vanderbilt was fantastic! Close to everything, huge room, great service. Highly recommend.

Unique intimate property- like you are at someone’s home . Front staff mixed. Initial check in reception less than friendly or informative. No mention of amenities. Arrived around 2pm and asked for early checkin as had to b at function at 4pm. Hotel not full. Guest checking in b4 me was given keys for early checkin. I was told they would “do their best”. Was able to checkin at 3. Good location.

Hotel is convenient to Newport activities. Unfortunately, we were awakened repeatedly by church bells from across parking lot that tolled every hour on the hour 24/7. Property is dated and our room was shabby for a hotel with pretentions to being a four or five star property. Front desk staff was not sympathetic or concerned with our problems.

The personal service, cleanliness and friendly staff. The only issue encountered is the loud heating system.

Everything was wonderful from checkin to checkout. Very lovely hotel.

VERY friendly customer service! Comfy beds and rooms!

Upon arrival we were warmly welcomed by the staff. The staff was extremely friendly, the restaurant very nice (appreciate this!). We had a great evening here, which obviously also added up to the experience.

The Vanderbilt was superb in everyway. The reception was excellent. The room was a two story loft apt. The bar/restaurant very nice, except real slow. Great place to stay in Newport.

Absolutely amazing stay, outstanding hospitality.

My husband and I stayed at the Vanderbilt for 2 nights for a quick babymoon and It totally exceeded our expectations! The staff was incredibly accommodating, friendly and went above and beyond to make our trip special. We were greeted promptly upon arrival, offered an amazing warm spiced cider and allowed for early check in. Hannah at reception was the sweetest and filled us in on all of the hotel amenities, events (like daily the oyster shucking demonstrations, smores packages by the fire, etc). Everyone wore masks and the hotel/Newport area was fairly empty for the most part so we felt very safe there. The hotel rooms and ground were spotless and cleaned by staff on a regular basis. The suite we stayed in was so beautiful and charming! Perfect mix of modern