Overall, I gave a rating of 4. Upon checking in, I was greeted and checked-in from a gentleman and he was so kind and warm. He was very helpful and made sure to give us tips on the area. I hate that I can't remember his name(Terry maybe?) but he was a gem.We stayed in a junior suite with a king bed and sofa bed. The room was quaint and neat. The refrigerator was disgusting and I refused to use it. Thankfully, we brought a cooler. The shower was hot and definitely a plus after a long drive. Overall, we made it through our stay and it was quiet, with a hot simple breakfast, and positioned in a good location.

Very simple hotel. Good for overnight maybe, but not for a week stay.

everything was just as you would want it

Front desk staff was friendly. Room was updated and clean. My stay was enjoyable.

Bath tub drain was not working. Water clogged up all on my feet.

thy detailsWe stayed a night, in our room the toilet would not flush properly. This was late at night when we came back to realize this. I called front desk and was told they had a plunger and to plunge it ourselves. That was in unexceptionable. Once I came downstairs and spoke face to face. They changed our room after telling us on the phone they were full. The next morning I can down and explained the issue to the front desk where I was told would be compensated for the stay. A few days later I didn’t see the refund. I called and spoke to the manager who was incredibly rude. He told me basically I was lying and he will not honor that refund. But will offer me a half off stay. Once I continue to ask him why would I call about a refund if it was not offered. He became even more rude and told me, the half stay if no longer an option and I should just stay someplace else. The manager was rude and nasty, when I was not that way to him. Confused! If your stuff messed up why am I being punished and talked to like I wasn’t a customer.

Comfortable and reasonable

Clean

Very neat and clean. Recently renovated. Very friendly and helpful front desk staff. Would definetly stay here again.

Most all hotels have begun charging exorbitant rates for individual food items at breakfast (much like a restaurant) which is cost prohibiting to the consumer but because they have you ‘captive’ they are able to take advantage while not entirely being upfront on these additional expenses. We all have to eat, right?? Well, having said that, this hotel had a true Continental Breakfast provided at no additional cost to the customer!! Rooms were clean, well appointed and comfortable. You will enjoy your stay!! Thanks to the staff for the great upkeep and ongoing work they do to continue the accommodating environment here.

Easy check in and out, very clean and quiet.

The staff was polite and helpful. The room met my expectations. I was very pleased overall. I was able to get where i needed to get to fairlh easily usign ride share services. My stay was pleasant.

It was clean and the breakfast was good

Wonderful and courteous front office staff!

My room very clean., comfortable bed No complants. Breakfast great.

The property and staff were beyond our expectations. From our initial check-in interacting with Perry to the breakfast options each morning we will most certainly consider this property each and every time we visit the Charlotte area.

Nicely updated except for chairs in breakfast area. Reasonably priced.

The fridge had stains, there was no heat,pillows too small. Wash cloths flimsy.

I liked it was close to the location i needed to be at

We stayed for 3 nights. This hotel is reasonably priced. The breakfast was excellent each morning. The beds were comfy and the staff was friendly and attentive. We were well taken care of and I will stay here again when I return to Charlotte.6

Very nice hotel. Clean, comfortable and quality breakfast. Definitely will stay at the top of my list in the future

Excellent

very nice!

I was pleasantly surprised on accommodations and location. Great friendly staff! Highly recommend

The space and comfort

Nice hotel, very clean. Friendly staff. Great location, close to the interstate and the mall. I would stay again

Everything was great, accommodations were very clean and spacious. Quiet and staff was very helpful

Very nice location. Staff were very friendly and helpful. Hotel was very clean and our room was very cozy. Definitely would stay again.

I really liked the hotel and wvery morning they served breakfast that was amazing.

I recommend the hotel. It was clean. The staff was professional and polite. Comfortable and convenient hotel.

The front desk staff were nice, attentive, and helpful. However we unfortunately forgot toothbrushes and they did not have this item . It is not quiet for sleeping at all- lots of highway noise. The mattresses were not good either!

The property was great and our stay was wonderful. The only problem was that the bed was too high. My ederly mother could not get in the bed and ended up sleeping sitting in the straight chair both nights.