Booked a smoking room and once we arrived, was told there was no smoking in the rooms. We checked out immediately

The elevator is broken. They will not tell you. I found out after checking in on a non refundable week long horrible experience. I had informed them of my service animal. So, i have a bad leg with a service dog and they put me on the top floor, next to furthest room from the steps. The toilet had to be fixed twice while i was there. The ac unit sounds like it is going to explode. I checked in friday, by sunday, i asked for an accessible room due to my leg or if i could get a refund for the remaining time so i could stay somewhere accessible for me, they did not have any, only offered on same floor or 1 lower...still steps, not accessible and never commented on the refund. Room 311 smells like killer drugs. Not family, disabled, or dog friendly. It is not as advertised. DO NOT STAY HERE...unless you are looking for bad vices.

Dirty, rooms smelled like smoke front desk said deal with it. Burns on comforter. Roaches everywhere

Property was as expected. Price was major attraction. I flew in, stayed overnight, and checked out the next morning. Problem was with reservations by Expedia. After making the reservation I was informed by Expedia that the full itinerary confirmation would be sent to me via email. I never got that itinerary. Went to the hotel and was told at the desk that they had no reservation on record. So I paid for the night directly to the hotel via my credit card. Next day I learned via my credit card that I was being charged twice for that room. Had a hell of a time over two days trying to get a refund from Expedia.

I didn’t get to stay because I got locked out and the office was closed. There wasn’t anyone to help me get in my room to get my stuff.

The worst customer service..Room had roaches..

The property is catering to homeless, and drunk people. I did not feel safe at this property. This should not be advertised as a hotel for traveling personnel. I left the property and got me another hotel somewhere else...

There were bugs in my room.. and smells weird 😕

No hot water in shower. Bugs throughout room. Stains on walls and doors. Greasy floor. Beds were comfortable and clean. Good AC.

Failure to call the day before I arrived. I left a message asking did the place have boat parking. I arrived they could not accommodate me because the place didn't have boat parking. Expedia will not give me a refund!

How they did laundry was not good

They canceled my reservations the last minute. No one would tell me why. This place sucks!

The room wasnt cleaned when i got there there the sheets were half pulled off and stained with blood there were trash bags in the floor and the door didnt close and there was no onsite staff to show this to when i got there

Didnt like anything. Really disliked all the cops coming by every night because of all the drugs and derilects that are there. Then of course the fire that got me out of bed at 2:30 and no sleep the rest of the night didn't help.

The worst possible conditions imagineable! Roaches in the stairway, Roaches in the room! Roaches in the bathroom! No shower curtain! Rotted flooring and aweful odor from the ac! Got musical chairs trying to get a refund. Gave up on the refund and left!!! Photos have to be from 15 years ago as the facility is run down.

Fire alarm went off repeatedly, including at 2 AM one morning. Floor was very dirty and roaches were seen. Check in clerk very slow and seemed to ignore me as much as possible. Office locked several times, including when I went to check out. Room not available on time, sent away twice told to wait an additional hour each time

I liked that it was safe and quite, especially at night. I actually was surprised by that. I didn’t like the roaches, the mattress had so much stains (I don’t want to explain), and the place needs some remodeling.

The room was nasty ..the bed was horrible..only 1 inch thick and very hard to sleep in..the shower curtain had mold on it the floors were black the tv was unable to move to watch from the bed...it was absolutely terrible.

bed spread was filthy no remote for tv roaches in refridgerator terrible

Put it this way AC was broke no hot water no amenities whatsoever no coffee like they promised bed sheets had holes in it blinds had holes in it no remote control for the TV the toilet seat was not tied down to the floor with no bolts holding it Roaches on the floor wet downstairs and try to change room nope nothing available sorry try to get a refund sorry you are to pay for your stuck there

Dirty sheets / Room had spray on blinds...stains on floor

The place is infested with roaches and the cable doesn't work

It’s too nasty place!

We did not get the room that we reserve for the price that we paid it was a smoking room that was what roaches and clean refrigerator that smell filthy floors and did it and didn’t work the heater it was throwing a lot of cold air and etc.

Bath door falling apart and hard to close, cigarette burns on sink in a nonsmoking room. Experience was just subpar, check in lady seemed to be in a bad mood, left one day early, just couldn't stay any longer

The Good... We asked for an early check in, and were accommodated 2 hours early!! Staff was amazing!!! The bad... the room was ATROCIOUS!! The bed was clean enough, floors... meh, bathroom... yuck, FRIDGE... 6 day old food and drinks STILL IN IT!!!!! We made it through, it wouldn't stay here again to save $20

No soap provided , no heat, non working television. Low price was the only positive. But i guess you get what you pay for!

I did not even get to stay where I made reservations because the hotel over booked and I was basically just told sorry and sent on my way, will never book with this hotel again and probaly not even this website

We were not able to check in. After making a reservation we were told they had no vacancies.

recived call from motel a few hrs from checking in that they were canceling my 4 rooms due to no one was checking out that day , we were in route at the time we were called we were four soldiers from FT Gordon Ga on the way to an event we were told that there was no managers on duty they would not help us we had to look for rooms , we did conferm our rooms the night before and morning of our travel and were told we had room!!!!!!

Ttt

Tracie was super nice when I checked in and nothing seemed out of the ordinary. The room was the absolute worst I’ve ever been in. For a non smoking room the bed had huge burn holes in the comforter, on the counters and floor. The window A/C unit had a trash can under the cord to catch the water that was dripping from it. There were holes in the ceiling and walls. The bathroom ceiling had been patched but never finished, there was mold on the ceiling, and along the base trim of the step in shower. There was water dripping from the bathroom ceiling and the room was full of flies and water bugs crawling around. After dark I didn’t feel safe with all the yelling, loud music, constant flow of traffic. It’s listed as a hotel but it is actually a long term housing facility which the cleaning people have other tenants in the rooms picking out what they wanted. The only one on the facility to wear a mask was the front desk and take note when they tell you their hours are 11am-7pm and security will be there after. There is a reason for security which I learned.