It was cleaned

there was a leak under the carpet in the room and the carpet was very wet and the water system were very slow

Short quick 5 hours of sleep

The hotel is not in the best of shape, the carpet in the room had holes in it. The lock on the door was not done very well. The bathroom was missing hand rails. The pool did not appear to have been cleaned in a while. Only reason we stayed was because it was in walking distance of Knotts Berry.

The rooms are ok but a bit run down. There was black between shower tiles that was questionable & I wonder if it was mold? The front desk kind was not accommodating or very friendly.

Photos are a bit deceiving. Checking in and out was simple and quick. Our room was dirty, questionable stains on the walls and around the light switches. You hear everything going on outside the room door. Other guests can be very inconsiderate on the amount of noise they make.

The location is perfect for a trip to knotts. Even better since cham soot gol is right behind this hotel. We appreciate the front desk’s assistance on 4/7/24 for letting us book a last minute stay due to misplacing our car key.

The staff were all very kind and extremely helpful. The pool was heated which came in handy! You can't get a better location than this for knottsberry. Also, the city of buena park is very clean and safe.

We have stayed at this hotel at least 40 - 50 times. The hotel is older and the beds are as hard as sleeping on a plywood board. When we informed the Front desek clerk that we were cutting our stay early due to the beds being extremely uncomfortable. He didn't even bat an eye or offer to move us rooms. I asked to speak to the Manager and he said no refunds, before I could even say one word. I didn't even ask the clerk for a refund, nor was I going to ask the manager. TERRIBLE CUSTOMER SERVICE ALL AROUND The location is great if you are going to Knott's but the is the only thing that was great

The guys at the front desk were awesome. I will be staying here everytime I go to Anaheim

Old place!

I reserved a family suite that showed a bunk bed room in a separate room however the pictures were incorrect and the room we actually reserved was a bunk bed crammed in a room with two queen beds. There were dead flies on the fridge, the room was musty , sheets were old and stained. The room was an office that was recently converted to a room and was not numbered. They did not have sufficient parting and upon leaving our room Saturday morning there was a car parked right outside the door were we had to push back plan froms to get past. A homeless person was sitting out our steps leading to the room when returned to the hotel in the evening. Heard traffic all night and windows did not have blackout curtains so could see light through the window all night.

Room was a nice size for my family and very quiet area. Facilities were clean and service was great. Room service was on point and helped keep our room clean and fully stocked. Only one downside was the tub, it was very slippery. Other than that all around great suites to stay in.

Nice place very Quiet,

Old building, had a leak in the bathroom a lost of noise during the night!..Would not come back again

Staff and service was very good. Hotel is a little dated but after all it's a bed to sleep in. Would stay here again

It was clean and I felt safe. The room had all working amenities. I had asked for and gotten a Family room. The photos showed the bunk beds being in a separate room. NO. They were in same room as the Queens. Just didn't offer the privacy hoped for. The WI-FI was none existent. The dining hall was closed for Covid, in 2024 It was worth the money, but nothing extra.

I will keep it simple - Rats in my room checked out earlier - Cops at night knocking neighbor’s door which was scary - Person at reception didn’t event offer refund Don’t book this hotel!

Overall is good in a reasonable price except the wifi that maybe a bit weak signal.

The staff at this hotel were very friendly. Rooms were cleaned each day and were comfortable. Hotel is older but nice to stay in. I would recommend this hotel to family and friends

Liked that Knotts Berry Farm was very close to walk to. The person at front desk was friendly.

old furniture and floors, but clean and provided clean towels and shampoo and a coffee maker. Location was what we came for...close to Knotts Berry Farm. We had stayed here before

They did room service every day and very close to Knottsberry farm.

We stayed at this hotel 2 nights and had a horrible experience. During our first night, we could barely get any sleep because people were being loud right outside of our room. The next day, we were out all day and upon our return, I noticed that my things had been opened and gone through. My personal belongings were out of their bag and shuffled around. Finally, the room itself was not clean and the room had not been maintained well. Avoid this hotel, if you can.

1 - Noisy pipes whenever rooms next door or upstairs used bathroom facilities. 2 - Insufficient wall insulation between rooms. Could hear neighbor's conversations. 3 - Room and furniture in need of updating. Possibly nice thirty years ago.

Carpet was so dirty we had to put towels down as walking paths so our feet didn’t turn black. The floor was in such bad shape we felt like we were going to fall through; it was spongy and uneven. Close proximity to attractions, but not worth it. The “suite” just had a bunk bed in a small closet. Air conditioner was just a poorly maintained wall unit. Would not recommend this place.

Easy check in and out, property is older but fairly clean. Heating unit in room didn’t work, we brought it to the attention of staff who said they would send someone to look at it but nobody ever showed up. Fortunately it wasn’t very cold and we managed. Super close to Knott’s Berry Farm, easy to walk to.

Loved the front desk staff amazing service since day one I appreciate the service and staff. Just the older cleaning lady was a little bit rude but shes was fine after I explained to her that we worked nights that that’s why we were still sleeping lol

The service here was horrible. When we arrived on Sunday to check in, after we had checked in and key was received. The receptionist stated some one would be coming in to fix the hot water was broken. After driving for 6 hours knowing we would not be able to take a hot shower was very disappointing especially as we arrived at 6pm so I felt it should have been fixed before we got there. I’m not sure if anyone ever came by to fix it as we went to dinner and notified of this but they said it would be fine as they would still be able to get in. For 2 days we did not have hot water we went the first day to complain before leaving to Disney they said they would fix it. The next day I asked for a manger. The manager argued that we weren’t waiting long enough for the how water to come out. When I argued for him to come to the room and to wait with us to see how long we needed to wait for the hot water he agreed on our way to the room he said well let me check the boiler. I argued back he didn’t need to check the boiler if his defense is that everything is working we just need to wait long enough for hot water to come. I asked for at least day refund as we were not able to shower that day and he denied said no refund! Even though we never had any hot water for our whole stay

Towels and linen need to be updated. Overall okay for the price.

Hotel location was great, the tub in the room was clogged by the time we finished taking a shower we had water all the way up to our calfs and and also we didn't liked housekeeping trying to come in our room before 10am when checking out wasn't until 11am

Súper cute and safe