Room was a great size and was very comfortable and clean. Was disappointed that I had to pay $2.00 for a small cup of coffee. That should be complimentary for guests.

We were only there for a few hours. We had to leave at 12:30 am, due to dangerous weather from the storm coming in. We needed to return to Maine. Although we were only able to stay for those short few hours, everything was excellent, including the food and service at the restaurant. Thank you so much

Lovely historic building. The room was clean and comfortable and there is a nice gym. My only suggestion would be to provide real coffee in lobby in weekday mornings when the restaurant is not open for breakfast (or upgrade the room coffee makers to keurigs) . Would stay again if in the area.

Address not accurate to GPS. Handed out a printed ‘welcome letter’ which was essentially meaningless. Parking was far from entrance and then actual room was closer to where I parked vs. only entrance into the hotel. Room other than beds was very nice; but I was there to sleep.

Great Family place to stay when in the area!

The 2 elevator they had one was out of services and cleanliness was bad.

Best hotel we have stayed at in a long time. If you stay here and don't like it you are just being difficult. Beds were great, room was spacious and clean, price was low, staff was friendly and helpful, parking was free, pool and hot tub were wonderful.

A great nights stay in a very nicely done hotel with large guest rooms. I’d recommend for any out of town guest coming through the area

Great clean hotel with nice amenities and comfortable bedding. Would visit again if in the area.

Great taste to spend time with the family enjoy 101 basketball with my son, playing darts and Pool

Very nice hotel. Large rooms. Quiet. Excellent pool and hot tub. !!!

Definitely need to do more cleaning arpund baseboards and tv area. Also the coffee machine was full of dust. Some peoole do use the room coffee machines. I had to set water theough it 2x before the water was clean enough for a coffee. The baseboards in the bathroom are so nasty and need to wiped down. Was very noisy from 7pm until 11pm kids running up and down the hall. Screaming. Slamming doors. Sometimes was even staff neing loud and banging in the hall. For the dicounted price i paid and a pool it wasnt bad.. Definitely wont be back inless desperate.

No breakfast availability. Very friendly and helpful staff.

We’ve stayed here multiple times and have had awesome experiences. This time was a joke and gross. We had feces on our toilet paper roll, food all over the hallways and the elevators, kids running up and down the hallways till 2am. The front desk clerk was rude , no help at all. We had to go to the lounge to get ice because none of the ice machines worked. I didn’t even get a hello from the front desk clerk when I checked in , he just told me to tap my card and that’s it. We loved this place but this new management needs a lot of work and we may never go back. I want a refund or credit for another place to stay , this was a horrendous experience to say the least . The tv didn’t even work .

Overall a great stay, this property, unbeknownst to many staying, was transitioning to Wellsworth Hotel and slight changes, or maybe because it is in transition, were noticed. A new system for checking in made it seem more complicated for staff (although they handled it graciously), key cards had an issue of not working on more than one occasion, difficult to find staff at times, but once found were very helpful. Some minor facility issues on the convention center side, but were taken care of. I hope Wellsworth Hotel upholds the great quality and standard that the Southbridge Convention Center always had.

This is on the fancier end of things for the main building. We were very disappointed that even in handicapped parking access, you had to walk a good 1/2 mile (or so it seemed) from the nearest parking lot. There were very few options to park in these big lots too. We only had 1 car per room and were slim pickings and in different lots. So just be aware, especially if traveling alone. The gentleman checking us in, didn't realize we had two rooms and so I had to go through the checking in process twice. The hold on my credit card for both rooms for the incidentals was held twice (so instead of $30 per room, it came up 4 times for the $30 on my card bill. Still waiting on that to clear). When I booked the room, I requested adjoining rooms if they were available. We were on two different floors so I assumed there were none available. However, my sister and her children were in a room with an adjoining one, of which the people were having a domestic dispute in and she had to call the front desk, which they did take care of at the time.

Great hot tub and pool area

Nice pool and hot tub

Clean and well maintained. Felt safe and secure

I attend an annual meeting here, and am very impressed with the hotels cleanliness. Staff are friendly, and the food is also quite good.

Every thing perfect

Our go to place for birthdays or special events (like New Years). We love the pool and hot tub, and Shades. Even when the restaurant is short staffed, the employees still have a smile and are friendly. The breakfast buffet is good too. Very very family friendly. My only complaint (and it's not even a complaint really) is that I wish they'd change the menu every once in a while. And we live local- so i wish there was a day pass for the pool!

The beds are very hard and they do not seem to give you back your deposit like other hotels. Which was also not mentioned in booking this hotel. It said breakfast was included when booking which it was clearly not and for the price of the room it should have been. Too expensive to purchase for the food that is offered and only wknds. The staff is rude, and will speak about you in their language. .also the water pressure is horrible. Its beautiful in some areas but not worth the money considering customer service is terrible and rooms are not very clean. Def not a 4 star since they don't clean often or enough when cleaned. 2 star is where this should be. Scuffs on walls wall paper loose and lots of dirt all through the hotel on the floors like they dont own a vacuum. Pool is big and has a heated floor in the entry way. This place would probably be better for just parties and leave.

Very beautiful and nice things to do my kids played in the pool and played basketball as day. Definetly worth the stay!!

A very comfortable stay. We loved having the restaurant onsite, the pool table was fun, and the beds provided a very comfortable nights sleep.

This property is beautiful, clean and well maintained. They host a lot of events so the lobby area was quite busy with there being a few wedding that weekend. The bar was hopping. My only complaint was that it took the hotel over a hour to get our reservation into the system and I had my mom with me BUT the staff was very nice and allowed us to rest in a room until our reservation popped up. Highly recommend.

No housekeeping service for a five day stay

For a large hotel, a morning coffee juice station would be nice. The coffee in room is Starbucks. Unfortunately, I cannot drink it and would have had to pay $2.00 in the lobby for coffee. Also to be convenient for cleaning staff we left towels at door to scoop up however never received a new set. We had to ask front desk for fresh towels.

Nice clean hotel & pool. Limited dining options in the immediate area, but hotel restaurant was adequate. A bit of hallway noise before midnight made for a tough start, but settled down eventually.

This hotel was such a great find. The room was nearly twice the size of a typical hotel room, making for exceptional comfort. Climate control in the room was the simplest and most effective I’ve ever seen. The gym rivals a Planet Fitness + a 15 meter covered, heated swimming pool. And the price was below the typical cookie cutter business hotels in the region.

The hotel has a 9.0 rating. It is a nice property, but I found it to be dirty and here’s why upon check-in to my room 441 I noticed some issues. There was wallpaper peeling off, stains on the carpet, stains on the furniture, the phone was dirty, and in the sunlight, when I sat down in the chair, a ton of dust flew into the air. The room had NOT been properly cleaned in a while. Also, the vending machine was not working on our floor and when we arrived it was 62° in the hallway and this was the middle of December. They were running the air-conditioning for some reason. I also patronized the restaurant and ordered the portobello mushroom sandwich. It was basically un-edible, and I had to send it back. The cleanliness of the property does not equal the look of the property. Basically, it is a dirty Mercedes-Benz. It looks high-end, but it lacks the basic cleanliness and hygiene that I would expect out of even a Motel 6. For that reason, I just can’t give it a high-end rating.

I like this hotel a lot. It’s the best in area as far as value and quality. This time was slightly annoying due to the fact house keeping kept knocking on my door and it woke me up a few times even after I asked them to leave me alone as well as called the front desk about it to ask why they are knocking at 8 am, yet it still happened twice after that at 10 in am before check out....it woke me up when I needed to rest end also the toilet in the room had trouble flushing. The laundry on third floor seemed unkept and the machines were dirty. Other than those hiccups of this visit will still return again