Staff are always friendly and helpful, their dinner recommendation was excellent. Under renovation just now but that didn't interfere with our stay.

Just a low quality hotel. It was clean but just not nice or comfortable.

On going construction. So lobby was not functional. I wanted a drink and was told to walk 10 mins to a store. The breakfast space is so small. Guests bumped into each other and others couldn't find a seat. I appreciated the hotel shuttle to the airport. It was convenient for us in the morning to get to the airport. Its a pricey hotel but for Vancouver it was at the lower end. Vancouver is generally expensive.

The listings said nothing about the hotel being under renovation. When we checked in, i checked under the mattress and found dirty towls with a mysterious stain on them and sheets. These looked like they had been under the mattress for a long time. Even though the sheets on the bed were freshly made. When I went downstairs to get either a new room or to at least have it cleaned. I was told there was no more available rooms and the best they could do was have housekeeping come clean it. When the 2 house keepers came in, they didnt greet us and looked annoyed. Not responding to us. They only talked to each other in spanish. I speak spanish even though I am Caucasian, I grew up in south Texas and was able to understand their conversation. At one point they said to each other in a mocking town. What customers look under the bed? Conplaining that they had to clean the bed and the dirty laundry that was hidden underneath.

The room is small but in a convenient location in Richmond near the Skytrain station. It's under renovation now, but it's still okay for a layover.

Had to cancel and no refund was possible. The second night should have been refunded

I had a very pleasant 4-night stay despite the ongoing renovations to the hotel. It is not the fanciest hotel but it does a very good job within its resources. Staff was extremely helpful and accomodating. It is in a very convenient location, and I don't think you can beat it's value for money.

I expected much more from a Quality Inn. While this hotel is undergoing renovations, I can understand the main floor covered floor "Paper" but the room which we were first given was so tiny that there wasn't even a suitcase "holder" in the closet as there would have been no room to put it. There were lots of wires exposed which also gave it an unappealing appearance. The shower plug was stuck in one position. After expressing our dissatisfaction with the room we were given another room which was better. This Quality Inn was a big disappointment.