GR Solaris Cancun & Spa - All Inclusive

Great affordable resort for families. There is also a adult only pool side for a more silent experience. Visited the first week of June and had little to no seaweed.

This is the 3rd time we've stayed at this hotel and we fell in love with it from our very first visit. The hotel is very clean, the service is great, and the nightly shows are entertaining. Every room has a balcony and the staff always make you feel at home. I do want to mention that a lot has changed since our last visit 6 years ago. One noticeable difference was the quality of the food and service at Café Solaris. The food used to be better and the employees seemed friendlier. Other than that, everything else was excellent. Overall, it's a great hotel for families and we would definitely return. ⭐⭐⭐⭐⭐

This was our second stay. The hotel is clean, food decent, bartenders efficient & friendly, shows are well done & they do a good job with a variety of activities. There was a concerning issue this trip that they didn't seem to share my concern because it wasn't fixed days later. There is a pool intake valve near the bridge from one pool to the other that was dangerous. We reported it, multiple people came, they took pictures yet no one fixed it. It sucked my adult daughters hand, broke her nail and cut her hand. They offered medical, we asked for it to be fixed. If that had caught someones hair or a small child, I don't think a cut would have been the only injury. They also didn't have the umbrella screws covered & I cut the bottom of my foot. Again, they offered medical & I asked for it to be fixed. They had that done by the next day. I did reach out to the hotel when we got home & they said they would look into the issue & I hope they have. I know they can't control this situation but while sitting on the main floor patio, someone through liquid from their balcony. I got pretty wet as did the floor and table. I told three employees at the front desk & asked that they clean up the liquid while I went to the room to change. They apologized for the water yet, never attempted to clean it up. Lastly hotel quoted $40 PER person to be transported to the airport. We looked up Uber $30 for 4. When I asked the bell captain, he said, "ohhh yes, sorry, we can order for that price"

**Front Desk / Check-In** The check-in process was quick and easy. As Expedia VIP guests, we were escorted to a separate private desk, which was a nice touch, even though the regular check-in counters were empty at the time. The staff was friendly and professional. One interesting detail was the room key card. It was a plain white plastic card with no hotel logo, room number, or identifying information on it. Not a big issue, just something unusual. Our room was located on the 3rd floor. Finding it initially was a bit confusing because the room numbering layout didn't seem very logical. **Room** The room itself was spacious and comfortable, but many of the amenities looked quite worn out. The TV screen had noticeable damage, several electrical outlets barely held a phone charger, and the bathroom mirror showed signs of age and wear. The bathroom included a shower cabin only, with no bathtub. Housekeeping was inconsistent throughout our stay. One day the room would be cleaned perfectly, and then for the next two or three days it seemed like very little was done. On multiple occasions we had to call room service and politely request assistance. Personally, I don't enjoy having to call and ask for basic housekeeping services while on vacation. **Dining** The resort has only one buffet-style dining option. There were supposed to be three additional restaurants, but during our stay only two were operating. One of them was Mexican cuisine, which may be challenging for families w