This is a bare-bones facility. No hairdryer in the rooms, etc. The guy working the front desk was so hard to understand that it took 20 minutes before I could understand if they had a reservation for me, or not.

Had a hard check-in due to slow computer but our stay was good.

The clerk at check in was not overly friendly and her customer service was not great. The room was clean. It was what you would expect for what you're paying. However it had containers for toiletries on the wall that they don't bother to check apparently because there was hardly any soap. And the door didnt fit well, I could see the hallway light through the side which should have been sealed. That was concerning for a woman staying by herself. I gave it a rating of okay. Not bad, but not good.

Issues with credit card reader - staff made it look like it was my fault, I did not appreciate that. Manual entry of credit card number worked fine which should be proof that nothing was wrong with my AMEX CC. That's not good customer service, this might be a reason not to use this hotel again even though it is cheaper than others.

Nice people at desk

It was clean, loved the hot shower, and comfortable bed. We would stay here again.

It was a great stay everything & everybody

The hotel reeked of smoke. The floors in our room were very dirty, to the point you could not walk around barefoot. The website advertised a business center but there was not one. The tub and sink in our room were cracked and there was not stopper for the tub.

They are doing a lot of remodeling. They care about the property.

My room wasn’t available after I paid for it on Expedia.

First of all, I didnt know we had to put a100 dollars deposit down while checking in. The guy did tell us itwill be returned after the room was ceck after our departure. I've stayed at Comfort Inn and others but never had to put any deposit down I will be checking my credit card this week to see if it's put back on there. Those beds weren't queen size they were more like full size and they were uncomfortable. The first night was quiet but the next night the people next to us that checked in that evening were too loud. We did not sleep too well that night and we had a long drive the next morning.

Very clean

I always get a room here when I come to Alabama to visit my fiancé . It’s some times a lil to noisey for me tho I wish the people on the second and third floor would sleep other than that I love my stay every time

The bedding had stains the pillows were flat and the room smelt damp. The back door entrance was broken so another door by stairs was ajar for anyone to enter.

The room was very clean and comfortable. The desk clerks were real nice. Would stay again if in the area.

The staff was wonderful. The room was great. Hallways and lobby were very inviting. No breakfast and the pool is closed for refurbishment

Staff was excellent, only complaint is room has strong cigarette odor which bothers my allergies

Very disappointing stay. Uncomfortable bed and pillows. No toliet paper or hairdryer in bathroom. Appeared rundown. Unfriendly and unprofessional front desk staff. Housekeeper came at 9 am to vlean toom, check out isn't untill 11. Will not stay here again.

Facility was clean and well maintained. Very spartan. The cleaning woman went up and down the hall for ours banging on doors and screaming "housekeeping". I put the 'do not disturb' sign on my door and she banged and screamed at it anyway.

I booked a first stay on hotels.com and that stay was decent except my key stopped working multiple times. I booked a second stay on the Red roof website a whole week in advance, which they offer a discount if you're a member and book early. When I arrived, they claimed they didn't have the type of room that I booked available and only had premium rooms which would cost $100 more than what I reserved!!!! After checking in, I went online to see that the type of room I reserved was still available that same day at a higher cost than what it was when I booked the week before. So they claim they don't have rooms so that they can charge you the higher price!!!!! And the premium room looked the same, minus a different desk, as the other rooms!!!! Shower curtain and towels were disgusting and stained. The trash from the previous guest had not been taken out. The “premium snack bar” they advertise in the premium room was two packs of coffee. For check out, I stood at the desk and no one came. I called while standing at the desk and no one came so I just threw the keys over the desk! Just pay extra and avoid the hassle! It’s not nearly worth the prices they charge!

I had booked my room 2 days in advanced. Got there to check in , and the guy at the counter told me they didn’t have the room I had reserved available. So he found me another room and charged me more than I was going to pay for a better room I originally reserved.

My reservation was a 2 king bed room. The guy at the front desk was rude and he told me they only have 2 rooms with 2 king beds and it was occupied. He switch to a 2 queen beds room for the same price.

After spending hours in the car and receiving a confirmation number, we went to check in to our rooms and upon arriving told us they didnt have the rooms we wanted. Theh claimed they send us an email explaining they didnt have the rooms we requested. Quickly dismissed us and didnt offer an explanation on the confusion or why we didnt receive a message. After walking out I received a request to leave a review on how the check in process went, which never occured. Then the following day, I was asked to review the hotel, that I never stayed in. So communication was poor and we were never given a clear reason or email on why we had a confirmation but no rooms and quicky dismissed.

There is no breakfast offered. The room did not smell fresh. There was dirt on the floor as if the room had not been cleaned well. This was a quick turn around visit and due to the prices been extremely high at near by hotels we stayed here. The pictures on the internet made it look cleaner. This is not the normal type of property we would stay at and will not again. The area looked as though it may have been a hang out spot of hook up spot.

Staff was super nice

Was not looking like the pictures was old dors were whit a lot of scratches people nest door were having a party loud music i didnt even sleep there

The door didn't lock- maintenance said the key part on the outside locked the door. phone in room didn't work- maintenance said none of the phone worked in the hotel. window was broken- maintenance said just broken on the inside pane and that it was a double pane window. cops patrol parking lot every half hour was the comment by the lady at the desk. I wouldn't stay at this place by myself (as a female) or with my children. NOT the safest area or hotel in the area...keep driving!

Staff was wonderful but we kept having problems with the key cards.

Very clean and staff is polite!!!

Great Customer service,warm welcome, very clean

Noise in hallway, no washcloths, hand towels or bathtub drain stopper.

The hotel smelled like the inside of a convenience store and the heat/AC would not stay in. Very hard mattress and pillows I booked 2 months ago using Hotels.com and they could not find my reservation # even when I showed them the confirmation email however they were kind enough to find a last minute room. Definitely will not stay here again.