Property was under renovation. Grout and caulk were dirty with mould in bath area.

Staff was friendly and the rooms were clean, however the property was undergoing signiciant renovations so nothing was done. There were older facilities in the bathroom, the air conditioner leaked into the carpet on the floor etc. I think once the renos are done the building will be nice to stay in.

What was unique about the property to me was it's location. What I least liked about it was the check-in time being so late.

The hotel is in the middle of renovations and charging regular prices for substandard rooms. The carpet was not nailed down in the entrance to my room and I tripped. In the room the toilet did not flush and when I told the desk clerk she said really? I asked for another room with a working toilet and was told she only had rooms with one bed. I was traveling with a work colleague and had no intention of sleeping in a bed with her. I asked for a refund and she refused. Finally she said she would call someone to check the toilet. It did get unstopped. Very miserable experience.

Property is well located with easy on and off the highway - June 23’ they are in the middle of a remodel - so not glamorous, but very functional - bed was great, room clean, staff helpful and friendly - reasonable parking - would stay again and lots of restaurants in the area.

The Room Was Unsafe & Disgusting. The Walls Are Paper Thin & You Can Hear Everything! One Of The Chairs Looked Like It Had Dried Up Semen On It! Things Were Broken & Etc. The Property Looks Pretty From The Outside But Totally Different Inside!!

The place is an old dump but it's currently under construction. Rooms smelled moldy. Computer system didn't work when I checked in. Hopefully the construction re-do makes it better.

Too few staff. Poor breakfast. Room in disrepair.

I will tell you we were put into a room where construction was going on. The sleeping area of the room was ok, but the garbage disposal did not have a cover so the smell and look of it was disgusting, the refrigeration was leaking, and there were 2 microwaves in the room. The 1 attached to the cabinet was in awful shape. There was no blow dryer and it took nearly 2 hours to get one. There is a young girl in the daytime at the front desk, and let me tell you, rude is an understatement. She's horrible. Her name is JAI CHANTE. I have never seen a front desk person that won't look you in the eyes when they talk to you and acts as if you are inconveniencing her when you have a question or need. She couldn't get a blow-dryer without consulting with someone else. She was lazy, and ridiculously rude. It was a good thing we were busy most of the time we were there.

Unhelpful staff and building lights that pointed directly into the building without curtains that covered the entire window. Construction onsite and the check in computers didn't work.

The hotel’s pool was closed, elevator was broken, only cold breakfast, completely under major construction

Property was under a state of remodeling, dining area was messing and lacking. No ice machine on premises;ice maker in refrigerator did not work.

Property was under construction

Completely unacceptable condition to be occupied

First impressions are a must in your business. The front desk help was like pulling teeth. Between boyfriend standing at counter talking and the overall I don’t want to be here attitude will have me choosing another place next time

Every room was in various level of remodel and none was acceptable to be offered for occupation. We tried three different rooms and gave up. Everything worn out including Linens and towels.

Rooms/furniture need to be updated.

Hotel is under renovation, so we were disappointed at no breakfast

Let me begin by saying that I realize that somethings can't be controlled or anticipated. In short, our stay wasn't a pleasant one due to multiple issues. Most importantly, we were assigned a room on the top floor which required climbing 3 flights of stairs due to the elevator being out of service. Both of us have knee problems and my wife has asthma as well. We had multiple night stays and asked when they expected it to be repaired. They said the following day but that didn't happen. The young woman at the front desk seemed unsympathetic and unwilling to try and find a suitable resolution for everyone. The property is undergoing renovations which adds to my overall rating reduction. My room needed some attention to details. Toilet seat, dirty floor and no body wash or shampoo .I will say the bed was comfortable and the ac worked well. I've stayed at this property before but will most likely spend the extra money and stay at another hotel on our next visit. Perhaps it was just my misfortune, but there was several times that we could smell pot being smoked. I expected more from an IHG property. Hopefully your experience will be better than ours.

The state of the hotel is a joke. There's several reviews regarding the renovation that date back months and it's still going on. The elevator broke a week prior and they put up a sign that says "elevator broke today, will be fixed tomorrow". Real convenient when you leave off the date. While it's inconvenient for me to carry bags up the stairs, it's ridiculous to see an old gentleman struggle up the stairs with a cane. That's a big time ADA violation. The breakfast might be a bigger joke than the renovations. No cutlery, only tiny plates to serve and they parse out foods to make sure customers don't take too much. The pool is "closed" and looks horrendous. Pretty sure it's just closed so they don't have to clean it. This hotel has serious management issues. If there's 1 bright side, the beds were comfy and cleaning staff was friendly. Do yourself a favor and spend $20 more to stay at literally any of the dozen other hotels next door.

Honestly the location was the best part. Property was undergoing renovations. Wish I would have know that prior to booking. Elevator didn’t work and over all I felt like we over paid for our hotel stay.

The covers on the bed, window curtains, and shower curtains were dirty. The 2 phones in the room were broken. Housekeeping never cleaned the room. The girl at the front desk in the morning never smiled and needs to get a personality. The elevator broke 1 day after being there. The gym was lame and outdated, I could go on and on. The best thing about this hotel was the location.

Hotel under renovation, a/c heat was broken, someone try to use a key to get in at 1:30 am, check my son out of his room doing the day, would not stay there again!

Known Roaches and in the room. Rude staff, trash in stairwell, elevator not working. No breakfast as stated only very small continental. I ended up having to get breakfast out. Let the hotel know the problems and nothing was done to help us with our concerns.

The place is under renovation, maintaining a regular rate. the towel was torn, and the shower curtain was beyond dirty. The carpet and window curtains were dirty too. I think the sheets looked ok, and the toilet and shower looked cleaned

The hotel was undergoing renovations and was in complete disarray. I rented two rooms; the hotel was sold out for the night. One of the rooms had no A/C. We had to open the windows. The rooms were so dated and not very clean. Because of the renovation there were no 'hot' items on the bar for breakfast. I asked for an adjustment to our bill because of the A/C not working and the front desk attendant said they were unable to assist because I went through a third party booking site (Hotels.com). We couldn't be moved to another room because there were no other available rooms. Great location; just a very disappointing stay.

Under construction. Dirty. Lots of people milling around outside. Had to change room because first one smelly and dirty. Second one a little better but still dirty and in need of major redo.

One of or perhaps the worst hotel stay in 20 years. Property is undergoing 'renovations'. In reality it's a haphazard, poorly performed, slap some paint on the walls disaster. Standard practice in hotel renovations is to take a block of rooms offline, complete them & put them back online. Here, the rooms are half finished and being sold. The rooms are filthy, there's paint spatter all over the surfaces, the closets & bathrooms are unfinished. Staff-wise, even though I placed the No Housekeeping Needed & Do Not Disturb signs on the door, housekeeping twice entered the room, in which computer and personal belongings were left out in the useless belief that no one would be entering the room. Rejected the 1st room, was given another room only to find it occupied. 3rd room was just as half-finished as the first. The reno is being done by amateurs, haphazardly and property does not belong in the Staybridge portfolio.

The room was dusty from partial revocation if the room. Only one set of towels per person and had to go to front desk for extra and the didn't have full sets available. Improper toilet seat (round seat on an oval toilet). Ice make was not working. Only six cubes of ice in 3 days. Stucco puddy on the bathroom floor. The front desk staff was very friendly. No other staff visible.

They are under renovation right now Its very dusty and the crew worked over the weekends . We had a suite and eveything was nice EXCEPT the bathtub Gross... stained and mold.

If you are planning to stay at this stay bridge before it’s renovation is done. I will say BE AWARE…. We stay for two weeks and it was the most horrible experience we had but we were stuck since we had paid in full and they said…. We have written on our site that renovation is going on..(which is hard to find.) They even don’t provide housekeeping everyday…. It’s once a week… which I found odd because we have stayed in many Staybridge hotels and they provide best services. This one is not at all clean, has dust all over and service is the lamest. Manager will never give you a call back. If you need a fresh towel you will need to go to front desk…. Take your garbage out by yourself. Horrible service. Please think twice before booking it.

The place is under major renovations. It was noisy, dirty, dusty and they didnt even tell us when we booked or did the give us a discount