We had a fantastic stay but the quality of the food is the reason my overall is down

Wonderful facilities, very convenient location but horrendous check-in line. I had to wait 45 minutes to check in. Very inefficient. And on top of that, in order to get the pool towels, I had to get in line again. Very bad system for a simple to task to get pool towels. The deposit should be handled upon check in or at the towel kiosks. They shouldn’t send people again to make another 30 min line to give a deposit and get some pool towels. A total waste of time.

Living in Spain on a strict lockdown, we were happy to get some freedom. We live in Cadiz province and decided to get away to Huelva/Punta Umbria for the weekend. This property is HUGE!!!! With that being said, when we first arrived we checked into the wrong building. We were not the only ones turned around. After driving for 3 hours, waiting in line to be turned away wasn't the best. We drove to the next building and was told to park in the garage. My husband wanted to drop me off at the lobby but he was told no. From where we parked in the garage (F) to the reception area is a LONG walk. Check in, we waited about 15 minutes. The gentleman that assisted us was very kind and informative! Once we got to our room, it was very clean and rather large. We got the superior double room with terrace. If you're wanting to step out on a balcony with a table and chairs, book the terrace. The pool and splash park was really nice. It was nice to be able to get a sun lounger to relax by the pool. We took advantage of the snacks/drinks at the pool bars. My biggest complaint would be the mosquitoes. They should definitely treat the outdoors for pests. I had my own spray but it still wasn't enough. We wanted to stay outside longer but the bugs were to much. Therefore we didn't take advantage of the evening animation. We were told a checkin what restaurant and time we go to for breakfast/dinner. First night was American 5/10, second night International 10/10. I would stay here again

Overall good trip. Parking is 12 Euros per day. Laundry- crazy expensive. Nothing great about customer service, average to above average food. Pool was crowded & loud-but renting one of the canopy beds was a great idea! 49 Euro for the day. Beach was fun - our boys loved it. You can rent chairs (independent of the hotel) for 23 Euros for the full day or 7 Euros for half day. Hardly anyone speaks English but we managed.

Hotel was an average property. The room closets were a bit worn and there was a mix up with housekeeping servicing the room when we did not want it. Local area was average as nothing was open.

Very little English spoken in the hotel and not told that as it was late in the season not all restaurants would be available in the hotel

Although this is a nice hotel,it is so noisy.I went for a rest, I had the bar beneath my room and the nightly entertainment opposite,this was so loud but as it finished at midnight I thought I could cope...no, the bar closes but the customers stay until 3.30 , shouting etc...by then sleep is impossible .I asked to change rooms but they told me they had a lot of people trying to change rooms as the hotel is huge and most rooms actually face some type of bar or entertainment ..It was the same with the restaurants , I ended up renting a car and going out to eat a lot as you couldn't hear yourself talk in them, everything is just too noisy and too manic....