Hotel Bucintoro

The terrace suite was amazing!

Did not use the internet. Most staff are very nice and helpful, particularly Paolo & Murad. But one staff in the breakfast room was very rude, not wanting to serve and reminded me that I only had 10 mins left for buffet breakfast on Sat which I already knew and I said to her when I got in. There were 3 other guests who came in after 10:30am. They even ordered fried eggs and stayed for much longer. Yesterday, I ordered sunny side up eggs before 10:30am. She would not place the order for me and said that only scrambled eggs was served. I said to her that I saw 3 guests ordered fried eggs on Sat and she took the order. One guest made her place another order of the eggs because they did not come out as what he wanted. She did not reply me. For all it mattered, she might be lying in order not to do the work. Another person who is not friendly and rude is one of the front desk person. Again, he gave me the impression he wouldn't help for what I was asking and he answered bluntly as well. Anyway, apart from these 2 staff, all are very nice. I would stay here again due to the proximity to the Biennale venues despite these 2 staff.

Breakfast was great. Staff was very friendly. Hotel is clean. It’s away from the crowds.

Really lovely hotel. Practicalities-wise, being in Castello is perfect ; you’re close enough to the sites and yet far enough away from the masses to make it bearable. It’s also right next to Arsenale, offering a direct regular ferry service to the airport alongside all other routes. Mesmerising views from the window and very boutique-y room. Would highly recommend one of the recommendations from the hotel, which is El Refolo. I absolutely recommend Bucintoro and would return.