Nice stay

The room and property is very clean and modern, nice breakfast, wonderful warm pool and jacuzzi with clean towels and water bottles, fitness room is nice, spacious room, windows that open. We had to leave earlier than expected and staff were so sweet about it and didn’t charge us. Will definitely stay another time. Nice, quiet area, close to downtown, no busy casinos around.

This hotel was clean, breakfast was well stocked. Easy location.

The hotel staff was amazing from the friendly front desk staff at check in, the maid staff making sure our room had everything we needed to the breakfast staff checking in/chatting with us every morning. The room was spacious and clean. The hotel definitely made our list of places to stay again when in Reno.

We like the quiet indoor pool that is open until midnight and easy parking. There is plenty of parking and the surrounding area is quiet. Their complimentary breakfast can be improved and so as the service of the staff. We stayed on the 3rd floor and were woken up at 6 am by the loud noises coming from the 4th floor which seemed like they were already cleaning the room.

Family road trip, stay there on July 4th night. Room is clean and spacious, breakfast is great but close at 9 am is quite tight to us. Overall the staff are friendly and very helpful during our stay. There is one incident. The gentleman in front desk on 7/6 morning shift was ver rude and inpatient. My daughter left her plush pillow under the blanket and found out the night 7/5 that we were 200 miles away from there. It’s an old plush pillow for kid with her since she’s a baby. She cried sadly. I called hotel on 7/5 10 pm. The lady was very friendly but she cannot found the plush at lost and found. She suggested me to call in on next morning. Unfortunately on 7/6 morning when I called in, the gentleman was very rude and educated me should not leave things behind. He even did not want to understand what we lost and he said he cannot help me if keep him on the phone. After 2 hours I called back, he just said he checked through there is nothing they can find and hang up on me. In the afternoon, I just want to make my effort again and luckily, this time the lady is very nice, hold my call first and check lost and found, nothing found. She took my name, room number, phone number. After 10 minutes, she called me and told me they found the pink/purple plush in the laundry. She told me to email them a shipping label so they will pack and ship out ASAP. The plush got shipped out on 7/7 morning and currently out of delivery. My kid will be so happy to see it back tonight. Thanks.

The hotel is okay but kind of run down for a Homewood Suites. Hot tub was out of order. Room was clean but had black scuff marks all over the walls. Breakfast was acceptable except for the apple juice that had gone bad. Also, the hotel could be better about not having styrofoam cups for the cups and plates.

I liked the location, amenities, cleanliness, parking, and staff. The noise from the highway/interstate was mildly disruptive at night, but I was OK with that due to the great location.

Very good experience

Bad service

Smoke detector goes off with the steam from the bathroom shower which triggers a room alarm? When I called the front desk to discuss it, they said that it happens all the time and their answer was to open a window while I am taking a shower. Huh?

Thank for good and nice serviced

Very family friendly and clean hotel!

The room fit our needs for one night. We had the bedroom and our kids slept on the pullout couch in the living room. Very clean except for the crumbs under the couch cushions. We weren’t able to set the temperature below 72 degrees so it was way too hot to sleep at night. Beside that, the room was comfortable.

The hotel is located in a quiet area and still close to stores and restaurants. The room was clean and spacious, and staff was excellent!

Our son found a pill in the kitchen area of the hotel. It was under the fridge. Staff needs to make sure they clean up a little more thorough. Also upon leaving, person working front desk with glasses and gray pony tail screamed JESUS at our children and said he was frustrated they were not calm and didn’t want to have to fill out medical liability forms if they got hurt. It was extremely rude and disrespectful.

It was a great stay. Staff was very helpful and breakfast was nice. Hotel was clean and comfortable.

Great,convenient area.

All good

Dirty and pets hair all over !! Hot tub out of service

The suites were very clean and well appointed, everything worked as it should. Great pool, free unlimited waters, good snack selection, excellent included breakfast buffet - especially the waffles. Mainly, the entire staff was so friendly, and seemed to care about doing their jobs well.

Easy check in and out.. pets are welcome.. staff is great.. clean.. room was huge.. will be booking again

Check-in was quick, staff was super kind and hospitable, and room was quite spacious.

Huge, clean room with fridge and kitchen, nice helpful staff, fun pool and hot tub, impressive breakfast spread, very nice stay overall. Nice part of town, super cute shopping and restaurants nearby-walking distance.

The rooms are nice and clean. The breakfast was good. The front desk lady was really helpful.

The room is huge with bed area, small kitchenette, and living area, and is well-appointed. The staff are all friendly and helpful. The location is very good - close to all kinds of shopping and restaurants. The only thing that was very unpleasant was the noise in the morning from other guests. All kinds of slamming doors, babies crying, etc. More soundproofing of some kind is definitely needed.

Nice area.

The hotel was very easy to get in and out of, and conveniently located. Nice, clean, safe hotel. Breakfast and pool were great.

Adequate but not too much

Very friendly front desk and helpful upon. Check-in. . Fall decorations are festive and welcoming. Pool and hot tub were in good working order and appreciated after a long days drive through a snow storm and flat tire. Breakfast had good offerings.

Great hotel. Very nice and big rooms. Full kitchen. Would definitely stay there again.

Love the staff they made the stay so inviting with their smiling faces