The living room chair has a piece of metal hanging out. The tub faucet was broke and the parking was problematic because of construction.

I found many of the staff very accommodating. Ron in the kitchen area was very helpful. The hotel overall needs some attention with aesthetics. Carpets and walls looked tired and worn along the edges, if you will. Liked the Dove products in the bathroom/shower. The room itself was large and accommodating. Need a tray in the room to help transport food/drinks if not eating in the dining area. Breakfast had a lot to be desired. Expand options, like adding bacon and better fruit, such as bananas. The third floor had an odor that made it smell soured in parts of it. It was located near the middle of the hallway and near the elevator. It did not affect my location. Location was fine. It was 10-15 minutes from our destination and about 15-20 minutes from the Plaza. My experience so far is hotels not of the flagship, Marriott, are not as tended to or held to the same level of excellence.

The hotel was really nice but our main concerns were that the hot tub outside was never stated that it didn’t work. Which was something we looked forward too. The hotel night staff lady was not very nice. She just seems so irritated that anyone was asking her any questions. The eye roll and attitude was just not needed after spending over 400$ to say for the weekend. For our first time in KC. The garden area was very relaxing and nice at night. We liked that our room had a mini kitchen which was very convenient. The room was very clean the bed was comfortable. I definitely suggest pricing the pantry so you don’t have to bother the night lady for the price of things. Also, not sure why but the phones in our room, the cords that connect the phone to the base were broken and would fall right out. Kansas City is beautiful and we will be back this hotel was clean and that was much appreciated.

The room was dirty. There was candy by the bed that were visible enough for someone to pick up. The flooor in the room was dirty. Fire alarms went off after we checked in and already in thrown . And again at around 3 am. The pool are looked dirty. There was a tarp halfway out of the hot tub. The reviews I read made it seem to be an amazing place to stay at but it was not!

Staffing was an issue and checkin took a very long time due to a large line. I believe an employee called out. As soon as the replacement came in he was very efficient and nice.

Stayed here for a few nights with the family. The staff checked in with us regularly to ensure we had everything we needed. Suite was clean and stocked well. They provided Dove shampoo, conditioner, and body wash. This was nice because I packed 2 bottles of conditioner. Kitchenette had dishes and dishwasher! They had complimentary dinner, drinks and alcoholic beverages the first night. The pool was decent. The only thing that I was disappointed about was that the hot tub was closed down. My 6-yr-old was looking forward to it. I would definitely stay here again.

My stay on the 24th resulted in a different room from previous dates and ac did not work and never notified about being compt

Overall, ok. Room had hole in ceiling from obvious water leak. Sink leaked underneath. One of the night front desk clerks was a little rude.

I am really sure where to start with this one. The front desk told me there were no extra pillows because guests steal them. The pull-out couch did not come with linens. There was no extra toilet paper in our room. Only one functional trash can and the bedding was stained. The breakfast was complete inedible, wet and tasteless. I won't be wasting my money at this location again.

For our stay, the location was convienient and easily accessbile. We also loved have a suite with a seperate living room to have friends over. However, the toilet in our first room clogged every single time, and we had to walk downstairs to get the plunger, plunge in ourselves, then walk the used plunger back downstairs in a walk of shame. This happened 5 times! At one point the maintenance worker came to snake it, which did not help. We requested a room change, which was accomodated, but the stovetop in that room did not work. That was important because the breakfast was the worst! They were out of everything all the time, including basics like silverware and milk. When they had eggs, they were the powdered kind, and was very disappointing. The coffee in the room was good, the coffee downstairs was not. Why was it different? I was also offered IHG points for my frustration, but never received them, nor a recipt as they were too busy when I checked out. We didn't use the pool or outdoor areas, but plenty of people smoking weed did. The smell was always there, even inside. We were there for 7 nights, and next time, I'll choose another hotel.

Over charged me multi times toilet was broke no outlets worked had multiple need plugged in and couldn’t

Nice property. I love that it had the 2br 2 bath rooms for me and my family.

Best place i have ever stayed at

Check in was quick and easy. They were dealing with a difficult customer with checkout and were very apologetic. Room seems clean and spacious. They did miss taking the garbage out from under the kitchen sink and emptying the dishwasher, but we’re just here for the night so we didn’t report it to the front desk. Overall, for a first impression, we’re satisfied with our stay.

Loud neighbors or thin walls. One of the two. Breakfast left much to be desired.

Staff very nice. They need to check the utensils in the rooms, only one small spoon, no spatula otherwise very nice rooms.

Very hospitable staff, especially Ron in the dining area.

Staff was welcoming and very helpful. Some repairs had been done on the bathroom ceiling that were obvious.

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Dirty, smelled funny, no side entrance that was handicap accessible. One coffee cup. Food pantry nearly empty. Not worth the price.

This was an excellent room, helpful staff, great breakfast… got a 2 bedroom suit as we had 2 teenage boys, instead of 2 separate roomS and was exactly what we needed! Close to good choice of restaurants and close to Kauffman stadium. Would stay again!!

Staff very friendly clean rooms.

The value was good, rooms were clean and I would stay here again. The rooms are only scheduled to be cleaned every 7 days. We were not advised of that on check in. We were told we could put used wet towels in the hallway and they would pick them up. I put them out around 5 pm and they were still there when we checked out at 11 am the next day. The breakfast was lacking.

Loved our bed and room. Loved that there was a fire pit and chairs out in the patio area. Definitely recommend.

hotel was very nice, rooms were decent, beds were in the middle of soft and hard. the staff werent the most friendly or helpful though. the pool looked awesome but wasnt open yet due to seasons of the year. When we checked into the room there is a door that looked like a closet, but was the mechanical closet. when i opened it there was a bunch of exposed wires for the hvac ststem. i informed the front desk, but he didnt seem to concerned to repair it or even bother to look at the picture of what i was talking about. If the wrong person went in there and grabbed one of those wires they could get seriously injured or possibly even killed.

A very nice place to stay.

Nice room but no hair dryer and no additional bedding available for the fold out sofa.

I have stayed at this property before. I love the area. Very quiet and clean. Major hospital within walking distance. Great options for food and shopping. Movie theater is close by too. Continental breakfast is always good with many choices.

The rooms were dirty. I had to move rooms twice because of dirty sheets. It’s was clear housekeeping had not bothered to change the sheets. In the first room the sheets had dirt marks on them. The second room had hair, lots of hair on the pillow and sheets. On the third move I had the receptionists go with me to inspect the room from top to bottom. If you wanted yo catch covid this was the place. The kitchen sink stopper clearly had not been washed in years. When you flipped it over it was full of black gunk. The rooms were old and outdated. The hallway smelled of smoke. Other than the friendly receptionist this place leaves a lot to be desired.

All the staff were wonderful and helpful. Only drawback was the floors were not vacuumed and lots of dust. Bed was clean.

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It was to short. The stay was good with a lot of space.