Excelsior

The hotel was overall okay despite several disappointing issues. The check-in process was extremely long — nearly 25 minutes of waiting, which is hardly acceptable after a trip. During a heatwave, the air conditioning in the room did not work on the first night, making the room extremely hot and difficult to tolerate. The most disappointing part, however, was the reception service. When I asked for a late check-out, the young receptionists unfortunately refused without making any real effort to find a solution. In addition, a second receptionist who was still in training joined the discussion simply to repeat the hotel policy, without any real listening or willingness to help. This attitude made the interaction even more unpleasant. Fortunately, later that evening I spoke with another receptionist who was far more professional and managed to find a solution. The following day, the head of reception was also professional and helpful. This is unfortunate because in a hotel of this category, one expects genuine customer service and a professional welcome.

Old school hotel with much charm. Perfect location. Sea view rooms are a must. Their restaurant is really worth visiting!

I loved my stay here

I’ve large room with a view on the sea.