I have stayed at this hotel a few times before and it has been great, and I still like this hotel a lot but the room we stayed this last visit the mattress was awful, the mattress really needs to be replaced it was sunk on one side and Not comfortable at all besides that is still love this hotel And I will definitely be staying at this hotel again. This was the only time I've had this incident happen here at this hotel again.

Great, clean,quiet

Great location on the beach. Hot water was inconsistent. Had some trouble with key cards but eventually got 2 cards that worked. Staff was polite and friendly.

The beds were uncomfortable / hard , could not get a good night's rest. The elevator broke multiple times a day leaving us to get a ground floor room for my elderly parents. The wheelchair access ramp for the beach had an 18 inch drop-off to the sand making it unusable for my parents. When we asked for a refund to be able to go to a different hotel they told us no refunds.

The male receptionist at the check in desk was very discourteous and actually lied to us. I called and talked to both an Expedia rep as well as the front desk at Playa Bonita a week before arrival to request a room on the 3rd or 4th floor since I felt safer in an upper floor (both my girl friend and I are women.). The clerk said that no upper floor units were available which was a lie since that night I went out to looked and a lot of the upper story units were dark and unoccupied and the parking lot was almost empty. He told me that they will give me an 'upgrade' with a micro-fridge in it. That was also false because all the units are equipped with micro-fridge. This experience colored my whole stay at the resort.

Great ocean view and great restaurant.

We had a beautiful stay. The resort was immaculate and met all of our needs. The only negative thing I could say is that we had a couple of family members at a different hotel that came to visit us and security followed them around and told them they couldn’t stay even to talk to us for five minutes. That was embarrassing.

It’s always a great time , I’m a bit disappointed I made the booking for 2 queen beds which should sleep 4 I brought my adult daughters. When I arrived I was charged an additional 300.00 when I told them. I paid then checked on line. The price was the same for 2 or 4. As much as I have always enjoyed my vacations here I feel I was taken advantage of.

Stay clear of this hotel 1st I was given a non partial sea view, then an employee opened our room door after I told her I’d be coming next we were threatened to have the cops called due to us playing music in our room in addition to a vape around my husbands neck. That was unnecessary there’s ways of speaking to people and just giving a heads up nicely to correct the volume playing. In addition to that they are very strict I will not return.

My stay was normal until the second night, like always. I very often have a problem with my room key deactivating on the second night. I always have to go down and request them to reset my key and they always blame the deactivation on me and refuse to apologize or accept any responsibility. I told them this one time and they said do not put it in wallet. I went again and they said it has to be alone. On this occasion I had it alone in my pocket and they told me the key has to be in the little envelope that they give it inside. I went up and the key would not open door. I was locked out and was told that I would have to wait to when their maintenance person comes and it could be up to an hour. When they open it, I would have to wait for them to fix it or I can stay in my room understanding that I cannot come and go as I please. I asked for a different room and both rooms that they offered were also defective. After about an hour, they opened my room and it was just past midnight, so I said I would stay in my room. In the morning I went down to check out and the person did apologize and was very nice but said they couldn’t do anything for my troubles.

Very nice place and the night entertainment

The outdoor patio amd pool areas are right on the beach! The rooms are very clean and comfortable amd the restaurant is one of my favorites in Rocky Point.

Beach front so this is a plus. The night staff looked bothered that I booked on orbitz. One bed mattress was broken or flattened. The bed was sooo very uncomfortable that we got so excited to go home and not have to spend the night. The cleaning crew and everyone else in security were courteous and pleasant. The night person was rude lacking strong customer service skills. Im sure that they have better rooms and we probably got a bad one. They allow people to blast their speakers. It was like a competition of who had the loudest music within 7 ft of each other. Not a true place to relax, for that rent somewhere else. The town and their people are just wonderful!

Very nice place and clean

Enjoyed my stay will be coming back soon

Everything was great.

Playa Bonita is a charming hotel. The age of the property shows,but the location is unbeatable. The staff is extremely friendly and helpful. Security monitors the property 24/7.

Front desk made a rea

Property well kept, very attentive staff.Had a very very enjoyable experience Gotta.

Impressive!!!! Great Staff and excellent restaurant on premises. Easy access to the beach. Inexpensive and rooms are kept tidy. Awesome job to everyone involved.

Good place to visit. The beach is the best reason to visit. The room is comfy for sleeping. Guests in the halls in the middle if the night were noisy...but that's to be expected. I like that they have security and care for guests. Staff is helpful and friendly.

We had an excellent experience at the hotel. Customer service was beyond excellent. Workers around the property were super nice and helpful. Super clean rooms and spacious.We left our car open on accident and the front office called our room to informed us. We appreciated that..

Easy to get to and have been there before.

Security

I like the fact that it was in front of the ocean. We got a room with ocean view by the pool. During day it is understandable noise but at night or early morning when people still sleeping, hotel workers make to much noise. UInfortunately, our room was apparently next to their utility room. There was no respect for people staying on that floor.

Great place to stay next to the beach

My stay at playa bonita was amazing

First time staying there , my family and me loved it

everything was perfect

Great stay for our family of 5.

Not clean

Everything was good