The guest server at the breakfast buffet was amazing and very efficient and clean. Thank you so much!!! The room was a bit outdated. Pleasant stay thou.

Everything was great. The breakfast is wonderful. I'd like to see more water pressure in the shower is the only thing I'd change. Staff is also very friendly.

Clean and comfortable rooms

Very good

Clean and nice room. Staff very helpful great breakfast the next day.

This hotel is perfect in every way. Cost, location, amenities, staff was very customer oriented and went above and beyond in every way. Bed was super-comfy, good breakfast too!

It was a trip with my sister to see relatives. We needed something pet friendly and with a hot tub to sink into after our visit. The Hyatt checked off everything for our needs. The room was lovely. The beds so comfortable with luxurious linens, fabulous pillows and thick, soft towels. We were equally impressed with the breakfast, so varied and beautifully presented. We will be back the next time we go down to see relatives again.

old hotel. oldest Hyatt hotel i have been. my bed sheet was not clean. i have beaten by bed bugs. they used cold boiled eggs from fridge so not fresh and probably from days before.

Property was clean and breakfast was good. The 2 younger gentleman at checkin, were short and not very friendly.

Horrible experience; stay away

Seems they are short staffed. They ran out of breakfast.

Clean, friendly, convenient

The rooms are old, yet they look modern. The bathroom shower floor nasty and unclean, also there is a Oder in the bathroom. The bedding had stains on it, the sofa had food in between the sof and the end table. Then to top it off the lights went out Thursday, there is no reason the Hyatt should not have a working generator. The front desk was very kind,the front area of the hotel is nice, yet they need to do a better job with those rooms.

I needed a place to get work done and this seemed like the right place. I get there, no one a the check-in space and no signs to really clarify that it is a check-in place. Eventualy solved and the gentleman working was great, no issues. I get to my room and it had a gritty dust on the desk and counters. OK, I can get past that. I get settled in to work and then deal with a group of teenagers just tearing up the halls and elevators. I get having fun but it is a small hotel and sound carries. This went on for a while. Then the electricity goes completely out. So much for getting my presentation done. Electricity was out until about 2:15am. Very frustrated at this point. This morning when I left, the elevators aren't working and normally I wouldn't care so much. However, dealing with three heavy cases, and having an injured knee, it was just the topper of the event. When i spoke with the girl at the front desk, she offered zero help aside from saying her manager might be in today ti answer my questin about a refund. I get she is simply doing her job so can't fault her for not taking care of my wishes. I just won't be using this hotel again and won't recommend it either.

We came for a short getaway while my husband worked in Del Mar for a convention. The staff, everyone from the front desk to the maintenance to housekeeping were lovely. Check in was quick. The room was overall good, with the exception of a few blood stains/ brown spots on the bathroom walls but it didn’t bother us as much. The beds were clean and comfortable. The location is decent if you have a car or are willing to Uber/Lyft. There’s restaurants within 5-10mins away and a 15 min drive to legoland which my son and I did on Saturday. Check out was just as quick and the staff was once again lovely. The jets in the jacuzzi weren’t working or maybe I just couldn’t figure out the dial but it was nice to soak in the hot water anyway. Overall hotel is great for families and is quiet to relax after a long day out. Would definitely book again next time we’re in town.

My daughter and her family live nearby so we stay at nearby hotels, once a month. This is the first time at Hyatt Place and has already been our favorite: my husband likes the Wi-Fi and exercise room. I like the layout of the room and the complimentary breakfast.

Everything is good

Overall clean, quiet and in a nice area. Breakfast was a little underwhelming but can you really complain about free breakfast? The ladies working the breakfast were really attentive to making sure things stayed full and clean though. It would be nice if they could get in a little bit more seating for the breakfast area though.

Very nice

Overall we enjoyed our stay and will love to stay there in the future

I should have noticed the proximity to Lego land as this location was filled with young kids. Room was old and needs carpet and couches replaced. Carpets and couch had stains. Bathroom floors needed to be cleaned . When I asked about a water filter machine that I was told about when I was checked in , they said they didn’t have one . Breakfast had limited options. Check in and out was easy and pleasant.

Overall it was a great experience but they could use some improvement on their breakfast and comfort to their sofa bed. The food was cold and the sofa bed could use more comfort.

Nice, very clean.

Was a bit noisy with loud banging and thumping noises.

When we first walked in had to wait a while for a clerk to come to the front desk. We checked in, loaded our luggage up on a cart got into the room only to find out that it was 1 King & a sofa bed, when we booked 2 Q & a sofa bed for a family of 6. Went back to the desk to be informed that there were no queen rooms available....I was under the impression when you made a reservation, they reserved that room for you...crazy me. Also, why the clerk didn't tell us in the first place we weren't getting the room we booked is beyond me. He said they only had 1 available that was being kept for anyone booking on their website. SMH So, back up to the room we went to figure out our options, it was after 8 pm, we were tired from driving all day, and called hotels.com - We decided to make it work for the first night although a kiddo had to sleep on the floor, and Hotels.com moved us to another upgraded hotel for the second night at no additional charge to us. Also, when we were loading up in the morning, had parked against some plants in the parking lot and our car was covered in a line of ants...luckily they didn't find a way into our car but still. Had to brush off a ton and there were still some crawling around when we got back home to AZ a day later. Aside from that, the hotel was clean, in a safe area, breakfast was good. Probably wouldn't stay again though because who knows if we would even have a room for the night.

We have stayed at this property 4 times. This last time, mid September 2023, was absolutely disgusting. The first thing was the hair stuck all over the shower walls and blood stains on the bedding. I kneeled on the floor and it left a big white mark on my knee. Then we noticed the mold all over the vent of the ac unit. We put in a request for house keeping to clean the mold off the ac unit and the hair off the shower walls. We were gone the entire day and came back to no change in the condition of the room. We went down to the front desk and they told us that it was done. My waited down there for 20 mins for someone to come clean it. We went out and bought cleaning supplies and cleaned it ourselves (video taken of this). We asked multiple times to speak with the manager but they weren’t available any of the time and we were given an email. The door to the pool was broken and the hot tub was broken. Horrible experience. Don’t stay here!

The Hyatt Place is very clean, spacious and convenient. Our room was next to the elevator and had a washer and dryer in the hall. They have free breakfast everyday which saves time and money. Especially if you are traveling with a big family. We enjoyed our stay and will definitely come back.

The receptionist Christine and alina where very kind and exceptional cutomer service i would love to come back to this hotel.and recommended

For this to be the Hyatt I was somewhat disappointed in the cleanliness of the bathroom. Hair was left in the shower which is a huge pet peeve of mine. Had I not just flown in from Georgia I would’ve complained. But I was exhausted. It’s somewhat dated as well. Outside of that it ok.

Wonderful day staff. I liked that there were real glasses in the room rather than disposable cups.

I had a reported to the front desk that we found a wad of hair underneath our mattress, and I asked that it be cleaned up when we returned to our room we found that the wad of hair was just removed from under the mattress and thrown onto the floor. The hair did not belong to me.

The hotel is near an extremely busy street. You can hear the traffic at all hours while in the hotel. And because it’s bumper to bumper traffic, it’s really difficult to exit the property. And if you are traveling north on I believe it’s Mel Rose Dr, you need to make a “U” turn at the signal light to get into the hotel’s parking lot. Because the street has a center divider that doesn’t allow you to turn straight into the hotel. So again, you have to wait in traffic in order to get into the hotel’s parking lot. Overall just to much of an inconvenience for a hotel that is in my opinion just average.