The breakfast was hot, delicious and freshly prepared.

The location is just outside all of the hustle and bustle. The breakfast is plentiful. The staff is very friendly.

If you have mobility issues please note that there is no lift.

Very elegant room. Delicious breakfast. Great location. Clean and spacious. Attentive staff

Liked everything but people need to know that there is no elevator so they must be prepared to climb several flights of stairs. We did not mind, and the staff helped us with our luggage, but folks need to know.

The room itself was super lovely and cute. Just be prepared for no elevator.

Received a WhatsApp message before arrival asking when time they should expect me. I felt odd about receiving a WhatsApp instead of email but replied with my arrival time. (Booking.com later confirmed this was okay. Although they do prefer property to use their messaging system instead of outside apps for documentation records) After I checked in, I got another message saying “I really like your smile” from the same number named: Rocco who was also the person who checked me in. Deleted the message- I don’t need flirty messages coming through. I expect any place I stay in to offer professional values. After checking out next day 10am, that evening around 6pm I received more WhatsApp messages in a row “do you know where your key is?” “I can’t find them” …15 seconds later “Oh I found them hahha” “Sorry” He is the one who checked me out. I gave him the key. If it was really an issue I would’ve accepted a more professional message. One could understand that these messages are unnecessary and a way to get someone to reply and start a chat. I didn’t respond nor open any of these messages. Next day, he sees my review on booking.com and WhatsApp’s me again. “I read your review. Sorry I wasn’t being flirty, it was just a compliment” “Could you send me a screenshot of our conversation” “I will cancel your review” “Thank you” At this point I’m really fed up that I’m still receiving private messages from an individual number on WhatsApp. If it’s a property email or through booking.com it is more professional & understandable. Called booking.com and told them about the issue-that I didn’t want to call the man directly and want to know if there is someone higher up in management I can contact. The lovely staff called the property for me, She let me know he is the owner. And that they have flagged the place in any case more cases like this arise in the future and that he will not be messaging me anymore.

was clean and fresh interiors.

top level without lift.

Very friendly and attentive stuff. Clean room and excelent service. The owner gave recommendations what to see and where to have diner, even helped to book a table at the restaurant. The location was also great.

Hotel Hugo was fantastic, the staff were amazing and ensured a very smooth check in. They were more than happy to hold our luggage whilst we visited the town. They also gave some great food and activity recommendations. The room was fantastic! It offered lots of space and had a beautiful bathroom.

Amazing boutique property a little far off from the center in a quiet area. You do have to walk up three floors to the hotel but it’s not that bad. we booked the triple room which was quite big compared to most European standards. Loved the Eceletic style. Rocco was amazing and took good care of us throughout always with a smile. Breakfast was basic but fresh ….. sandwiches bread and pastries. will definitely recommend this hotel and would come back surely.

I loved everything. it was perfect 😍

Very nice cozy hotel on the second floor of an apartment building. The owner was friendly and recommended very good trattorias in town and things to see.

Peace and tranquillity of hotel. Great location and wonderful host in Rocco.

Nothing to say here.

The property is the top floor of an old school building, it has been decorated to a high standard. It doesn’t feel like a hotel, nice and quiet and relaxed. Beds were comfortable, room was warm and felt secure, great shower. Breakfast was delicious and Rocco was helpful. Location was good, in between the train station and the main part of the city. Great value for money.

No lights in the communal hallways at night, fine with a phone torch though. Not a problem, just an observation.

Loved breakfast! Delicious capuccinos made specially for you! Quiet location so you can get a great night of sleep. Decorated beautifully. Extremely helpful and friendly staff.

Nice breakfast, good location, very cool staff. Room was really clean, comfy and bright. Located few steps from great attractions of Florence, 15 min. from train station.

Rocco was a exceptional host

All was good, location was good.

Brekfast was pretty basic. There is too many stairs to get to hotel, we didn't expect that :) no elevator to almost 4th flor.

The stay at Hugo Boutique Hotel couldn’t be better. Nice place, perfect location, 10-15 minutes walk to the main attractions of the city (Santa Maria Novella, Duomo, Galleria dell’Accademia...). Facilities are impeccable, the decoration is simple but classy, very clean amd comfortable. Surely you could find more hotels with similar features, but the difference is made by the staff. The hotel manager, Rocco, is very helpful and friendly, and he will help you with everything you need. Undoubtedly, it is a great place to stay in Firenze. Good value for money. I hope to come back soon.

Very close to the city centre Beautiful cosy and modern room for 3 Very helpful host in Rocco who gave us free access to our room because we arrived at 23:00 Very glad to have stayed in this hotel with good airco

The wifi signal was a bit weak at the end of the corridor in the last room The dining room is a bit small when fully crowded, otherwise no problem Breakfast could consist of some local products to make it special

Very good location, even though I had a knee injury and wasn’t able to walk very far, most sights were near enough. The room was nice and clean. The host was very helpful and gave us some ideas for our time in Florence. Will definitely recommend!

We would have appreciated an elevator due to my bad knee, however, it was a small inconvenience and any other time we wouldn’t have even thought about it.