The location is great for a calm stay around the wine fields and mountains. The bed was ok and the room size also it was fine, we were travelling with a 1 year old baby who sleeps with us, so it was fine.

The hosts were a bit rude, there was a big event at the time of arrival, which caused everyone a lot of stress, and the check-in process was very unfriendly. Some flexibility from the staff would have been nice, the hotel restaurant was not open that night so we went to look for some pizza at town, we came back and we expected to eat it at a table outside (our baby was sleeping) but they didn't allow us to sit and eat, we had to take the pizza to our room and eat it inside with our baby sleeping...

Really lovely hotel in an amazing location. Our room was adequate but the view across the valley was spectacular.

When we arrived we were told that the restaurant had been fully booked out for a party so they couldn't offer us any food. We asked if we could bring back some food and eat outside in the courtyard and was told this wasn't allowed. we explained that we had been travelling all day and just wanted to eat. the receptionist did give us the name of some restaurants in the neighbouring village and town which we then had to drive to and get some food. not ideal.

Auf unserer Reise auf der Ruta del Cister hatten wir mit der Villa Engracia eine Unterkunft, in der wir uns ausgesprochen wohlgefühlt haben. Wenn man den ganzen Tag gewandert ist, freut man sich sehr über die nette Begrüßung an der Rezeption, über das exzellente Abendessen ( z. B. Wolfsbarsch) mit sehr versierter zuvorkommender Bedienung und ein exzellentes Frühstück am nächsten Morgen. Das Personal ist hochmotiviert und hilfsbereit. Da schaut man auch gerne über Kleinigkeiten hinweg, da das Hotel durchaus etwas in die Jahre gekommen ist. Wir aber fanden trotzdem, das es runter der Vielzahl an Unterkünften, die wir auf unserer Route hatten, als eines der besten, weil wir uns als wirklich gerne gesehenen Gast empfinden konnten.

Keine Bemerkung

stuff was very welcoming and friendly, nice location surrounded by green and very quiet. double bed was confortable.

room was poorly lit. shower didn’t work well, it was hard to regulate water temperature (either very hot or very cold). windows insulation is not great, can be colder during winter