This is not a ‘hotel’ in the typical sense of the word with multiple floors/rooms. There was someone at the desk when we checked in, but we didn’t see anyone again until the second night. My husband’s cane went missing from the room on the second day, but there was no one to report it to! The shower doors didn’t open very wide and you had to step up about 10” to the shower floor. You had to step up to get to the bathroom as well. I would not recommend this room for anyone with mobility issues or of a large size. The light over the sink did not work and the shower took forever to drain. The bed and pillows were comfortable.