Stayed with my parents and husband for a little family vacation. I had called ahead 1-2 days after having made reservations and asked for adjoining rooms. I was told by the woman I spoke with we’d have them. We checked in on 9/2 and we didn’t get them. The lady who checked us in was beyond rude about it. I told her I was guaranteed them and she raised her voice at me saying, “Well you didn’t talk to me.” She was on a phone call with someone else her entire shift. It was extremely poor customer service. She gave us looks and would mumble something that entire first evening whenever we walked by in the lobby. She was working again Sunday morning and acted as if she hadn’t done anything the day prior. I definitely won’t be staying here again. I don’t know how this hotel has 9.2/10 ratings. Unbelievable experience. Never had a hotel employee be so rude in my entire life. It was absolutely uncalled for. I hope something is done with her.

This hotel was easy to navigate to and from the Mayo Clinic. There were many dining options close by. The room was clean and quiet.

Beds were very comfortable. Quiet area. Good breakfast. Love staying here!

Wonderful rooms & staff

Broken and dirty hot tub. Clean rooms. Friendly staff. Ok for the price.

Fair pricing!

Close to restaurant and walkable.Not real far from where we were going. Shopping also.

Repeat stay and know the property. We feel safe here.

Very nice, clean property. Quiet room and it had everything we needed. Beck at check in was very helpful and kind.

Great location & room was great

Great location. Everything with this hotel meets our needs.

Quiet, comfortable hotel close to Mayo Clinic. Shopping and restaurants nearby make this a convenient location.

The room was excellent. I was disappointed that the pool and hot tub were not available during our stay.

I was greeted by a friendly woman and the area surrounding the hotel was absolutely beautiful.

Staff was very friendly and helpful

Pool/hot tub closed. We typically like staying at this property as we visit family in Rochester a few times a year. One of the main reasons is for use of the POOL/HOT TUB for our kids and ourselves but this time, that amenity is closed and we did not know that until check in. This was not disclosed at time of making reservation. I definitely would have stayed elsewhere. They do let you use the pool at the hotel right next door but it was packed with kids and no hot tub.

I had a great day. Everything was nice. People are friendly, very clean.

Beds were to hard and uncomfortable. Breakfast was awful. It's amazing what people will eat under the guise of being free.

Staff was friendly and efficient. The property was very nice and the area is very nice with amenities nearby.

We had a wonderful stay. Becky at the front desk is fantastic, she was so helpful and had great recommendations. Very clean and comfy stay!

Staff was great and breakfast was great. Bathrooms need to be updated and pool area needs restrained and cleaned.

Staff very friendly and helpful

very nice associates and convenient location for my business

Nice & quiet.

Nothing but good things to say about this hotel. It was very clean, check in was easy and the beds were amazing. Will stay there again.

Extremely well kept and located property. Would stay again

Very convenient location that was quiet & near dining options.

Stop on the way home

It was clean, comfortable and met all our needs.

The room and property was clean and comfortable. The pool and hot tub were closed which was a disappointment.

The shuttle service was appreciated and room condition was nice. They provided a door tag for required service. I did not ask for full service and only asked for one thing and they did not do that. There were other small requests related to towels which did not happen. Other than that, the desk staff was always very helpful.

It was clean and staff was great. The property itself is run down and desperately needs to be updated. It’s pretty creaky and loud.