This is a very good place to stay, nice friendly staff, nice and quiet, only had problems with wifi on the 3er floor, but they fixed it fast. rooms are nice and have everything you need, (we had a suite with 2 beds) overall a good place.

I want to start by saying this property is advertised as another hotel online! We could not believe our eyes when we arrived, the pictures are NOTHING like the actual hotel. The room we were put in had a strong unbearable smell of mildew or water. We could not stay in the room too long because we became dizzy, the room was not very clean either. It smelled like the room had water damage that was painted over, so it smelled like mildew and fresh paint. When we brought this to their attention they offered to move us to a room directly below our previous room that smelled exactly the same ! We were not satisfied since the hotel name was different and the room was unbearable so we decided to leave. The staff was unprofessional and had an attitude, we were told that since we had already checked in we would have to pay for the first night and would be refunded for all other nights, as soon as we left they refused to contact us and never cancelled our reservation, Expedia could not even get the manager on the phone many different times. I have called and emailed this hotel with no answer or solution. I guess they are so money hungry they refuse to rightfully refund us. In the end we had to pay to stay at another resort as well as this one. As a tourist this hotel is not safe because any and everybody has access to enter the property to the pool, elevators and wherever else. Staff never verified anyone. I would not waste my money or time staying here if I were you. It is not worthy.

spacious, modern, very comfortable, clean, good A/C, nicely equipped kitchenette, pool looked inviting did not have time to use, nice breakfast area

I loved everything. Highly recommended would stay there again

Clean

Property was great, location was close to beaches and shopping.

Great suite with all you need. The location is also perfect. In a 5 minute walk you reach a large Walmart. In a 10 minute bus drive you can go to Playa el Chileno, our favorite beach for snorkeling.

it was a nice place to stay for a quick overnight before an early flight

Very good customer service

Always a pleasure to stay at City Suites.

The hotel was newer and had a clean/modern design. The rooms are well designed while the internet is stable (10-15 mbps download speeds). The pool was clean, but the water was not heated and it was too cold to venture into in December. The location of the property is good as it it is walking distance to walmart, costco and the beach (less than 20ish minutes each). The Marina is much farther, but the hotel offered a shuttle to it between 8 am and noon, however, the shuttle ran sporadically and stopped running 2 days into our stay. We were given no explanation as to why. The free breakfast is nice, but spartan/minimal as the most substantial items are toast and yogurt. Our biggest complaint was that some of the staff were ill informed and that we got conflicting information on our inquires. Our overall experience was ok as for every good experience while staying there, there was a, maybe not bad, but less than ideal one to balance it out.

It was clean , spacious & great service

The suite was well equipped and very spacious. I liked that it had blackout blinds. I would have liked the water pressure in the shower to be stronger and hotter water. The refrigerator never even cooled down so we used ice from the machine to keep our drinks and food cold. Overall it was a great place and would definitely will visit again. We saw the pool was nice and looks like the restaurant was good but maybe next time. This was our second time staying here. The location was great. Oh a smart TV would have made even better, we were not able to watch Netflix and most of the channels were in Spanish and we would have liked English Channel as well.

Friendly staff. The suite we had was spacious and comfortable, with comfortable beds. The breakfast was light, but adequate. The pool was good. The internet was good. The gym was very tiny, hardly more than a small hotel room. Only real complaint was the ice machine. It is located by the elevators. It was broken the entire stay. Despite the fact that it was broken, it was left turned on and constantly flooded the entire area by the elevators. They would mop up the water two or three times a day, and put a little 10 oz cup under it to catch water. It would fill up in 5 minutes, and the floor (by the elevator) would be flooded again. We reported it several times, but nothing was done. It is the only ice machine on property, so even the restaurants didn't have ice.

Very clean close to everything friendly staff nice morning breakfast

I recently stayed there. Before

Amazing. Great service. Great rate. Great location.

Asked for cleaning service twice and they forgot about it. Asked for certain things I needed and they did not have it available. The ice machine on the lobby floor was leaking all over the floor.

I absolutely adored my time there. As a traveler who prefers frugal options off the beaten path, this was perfect. It’s exactly what I expected from the listing and for the price. The front desk was patient with my horrible Splanglish and very helpful with suggestions. With curfew in place, there was no liquor sold after 6pm and many places closed by 10pm, however, staff ensured I had a burger and fries after a late flight in. Towards the end of the trip, they also arranged for a Bio-Tech company to come and do my COVID-19 test poolside. They had it back within three hours prior to me heading to SJD for my flight home. Lastly, having a larger fridge, stove, dishes, sink and microwave in room was AMAZING!! The woman that cleaned my room was soooo sweet and discreet. Everyone here had amazing work ethic. The only cons I could see were minuscule: limited availability of the kitchen by the pool, towels for the pool, breakfast and vending machine options— otherwise my stay was fuego. I’ll be back!!

Very nice staff they help with everything

The pictures are very nice and in person it’s different. It’s more like someone just randomly put that building there but amenities and rooms were clean and the pool is only 4ft deep all the way around. Would only answer their phone sometimes but kept up with COVID cleaning.

It was a very nice, clean resort. The staff was very nice and accomadating. We are English speaking and the staff did not speak very good English. Most of the people that stay there are probably Hispanic so that was sometimes a challenge.

It was good hotel, I did find some areas in my room that needed to be a lot cleaner. Bed was not so comfortable but it was a decent stay for the price.

I liked that the hotel looked very modern. They had a pretty decent sized pool and complimentary breakfast was usually good. However, the bed was very uncomfortable. I felt like I was sleeping on a mattress with springs sticking out. The couch was also very uncomfortable to sleep in. Most staff looked at us in a very weird way like if we were aliens. They had a bar by the pool but had nothing listed on the menu.

Hotel was clean and modern. Great location near the beach and restaurants. Would stay again. Great value for the price.

Much better than what I expect for the price

We stayed here in February 2020, it was clean and well

Nice Experience

This is a nice clean comfortable property near city center. Close to shopping area. 15-20 minutes from Medina beach. Had a great time! We stayed in the suite, which has a separate kitchen area, living room and bedroom. Very reasonably priced!

Great staff Diana @ the reception was so help full I would really recommend it

It was nice and clean, but the internet pictures showed a bigger room.

give it 3.5 facility excellent for their rating good breafast manager very intentive