Le personnel très aimable et prévenant La grande piscine Le calme

Pas assez d espaces verts

Spa treatments Swimming pool Spacious ryad

AC was inconsistent and didn’t work for the first day. None in breakfast restaurant either. We were promised our parents would be looked after for the day they were there themselves but they were asked to leave the room earlier than agreed and had to stay out in the heat for the whole rest of their last day. No response when I emailed my complaint. Had to ask at least twice or remind again when ordered something at restaurant or to the room. Considering it’s a small boutique feeling hotel, there isn’t a lot of personal feeling or understanding of their visitors.

The location is perfect and a few minutes walk from the markets ! the hotel is beautiful and extremely clean! and the staff are really nice and helpful

nothing it’s was just perfect !

Lovely Pool

Nothing

Staff, location, facilities, food were all exceptional. Spa was wonderful Breakfast delicious Room was so huge and I've never had so much wardrobe space in any other hotel.

the ryad was beautiful with incredible furnishings hotel resto was decent albeit I got a dodgy stomach from a meal one day the location is the best thing though you can walk pretty much anywhere in marrakech within 20 mins

Wi-Fi was terrible all the way through, service was patchy apart from when you complained and the manager got involved who was incredible by the way - really went out of his way after the issue happened to make sure we were happy. but fix the Wi-Fi honestly a 5* hotel like that to have poor Wi-Fi is not good enough - just couldn’t work there all the way through the trip

The room was to hot and the thermostat didn't work. It took a lot of hassling the concierge to get her to bother doing anything about it. The Hammam had no steam in it. Not things you expect from a very expensive high end hotel.

We upgraded to a Ryad which was amazing.