The staff were nice and accommodating. The beds are very uncomfortable and our shower was dirty and didn’t drain well so we stood in a pool of water as we showered. Also there was some karaoke thing going on at night and it was very loud outside our widow. Otherwise great area and fairly clean.

Amazing!

The staff and breakfast was quite good. However, in our 4-day stay, our room was frequently without heat. On one day, the holiday, no one was on duty to fix it. When the crew came back, the heat was on for some hours and then didn’t return until 4 AM on the day we were checking out. December in Salt Lake is typically in the 20’s -30’s- too cold for problem heat.

This is the second time our family has stayed at this hotel for Christmas. We had an amazing experience both times. The hotel staff is always so friendly and the hotel itself is clean and comfortable. You can walk to shop, to eat, to go to a movie, or to enjoy the decorations and lights along the shops at Farmington Station. We love it here and will be staying again in the future.

Unfortunately there was no parking, except at the local bus station!!! When I called about the issue, I was told to find a place to park and go outside at 9pm (the MALL closes then and people begin to leave) and find a more appropriate parking spot. BUT before the reservation was made, I called the hotel shared my story with the front desk; let them know we were from out of STATE, let them know we would be towing an extra vehicle and the front desk lady said there would be no problem, the hotel wasn't filled to occupancy There would be plenty of parking. Well, the hotel shares a parking lot with a MALL. This fact was not disclosed to us. Because of course people will be shopping with the holiday's just around the corner. We had to make a reservation at the local Hampton Inn; they had parking and were very accommodating! Keep in mind, we already paid for our reservation at the Hyatt Place. With no intentions to cancel our booking we didn't pay for cancelation/refund exceptions. Being dishonest to your customers just to get a booking is unexceptable! I expect TRANSPARENCY! It's the holidays and the hotel should know it's own parking circumstances!!!

The staff was fantastic

This property was beautiful! I loved the layout, staff, everything!!!!

Location is wonderful, so much to do within walking distance. We've stayed here several times before and always have a good night's sleep. Unfortunately, i think it's time to update the mattress. Breakfast has good variety, room clean, nice hotel and friendly staff.

Very nice hotel the beds are very firm didn’t sleep very well and it’s in the middle of an outdoor mall so some times it was very hard to park fresh fruit in the morning at breakfast was great.

Best check in experience I’ve ever had in my entire life!!!!!!!!! Very efficient! And friendly!!!

The hotel was nice. The entrance was super confusing. You walk into a wall with a set of stairs off to the right. There was no sign. You had to go upstairs to check in which was fine but weird. The bed was not comfy. The room was clean. Breakfast was terrible. Cold powdered eggs and potatoes. Pulled a glass mug for some cocoa and it was really dirty inside so we got a paper cup instead. I won’t stay here again. Not worth the extra money.

Great

Great place to stay!

Great reception staff

It’s located in a great area. Everything you need is close by and convenient.

Everything was great but I stayed on the 3rd floor and the room above us were so noisy with their kids jumping around at early hours and late when my kids were trying to sleep

Terrible service. Poor staff. Very disappointing overall

The hotel and room felt a little bland, generic and plain.Thank goodness the view from our room made up for it. Our breakfast was very basic. Toast, bagels, fruits, hard boiled eggs, cereal, juice, milk, coffee and tea were available. The concierge were very friendly and knowledgeable. Will come back for the convenience of where it is located. Relaxing for a one night staycation.

The rooms were clean but for what i paid i was very dissapponted. The breakfast in the morning was ego waffles, eggs and sausage. The staff runs the starbucks and my hot chocolate tastes bad. They need to upgrade that breakfast! Location was spot on for shopping and entertainment.

Lovely room, comfy bed, Cami was friendly and helpful as both the front desk agent and my barista!

Very nice place only thing i wish was different was the price was a little lower i could only stay here because of the money hotels.com gave me from previous stays at other places

Overall experience was enjoyable, thier were some minore issuses in the room, but not serious enough that they needed attention to. I would recommend better blankets for the type of services you provide and charge.

Our stay was great for the whole family! We were able to walk to the hospital for our daughter’s appointment with her specialist, walk to shop and dinner and our kids loved the play area and pool! We will definitely be staying again!

Excellent stay; love the breakfast area and options available; very clean; very accessible.

Stay was great. No complaints.

The room and pool was so nice. Breakfast was so yummy with lots of options.

Room could have been cleaner. Great location and easy assess.

Friendly service. Great views with plenty to do around you

We had chosen not to rent a car for our time between trips, so we took the train out to the mall and walked in about 4 blocks. Unfortunately, I hadn't noticed that the buses and trains didn't run on Sunday, when we were leaving, but Yellow Cab got us moved on to our next location. A movie theater was on site, so I could take in a movie while in the area. A great swimming pool was all mine each time I used it.

Great friendly place

Great place to stay, highly recommend. Wonderful hotel, very clean and safe area!

We have stayed at this Hyatt 3 times since December. Great staff