Overall, the property was very nice. Very clean, both in the commons areas and the room itself. The only thing we had an issue with was requesting a 2nd office chair for our room. My wife and I both work from home, so we took our work with us, but unfortunately one of us (me) had to use an ottoman for a desk chair. Not the most comfortable, but also not the biggest issue I've had while staying at a hotel.

Accommodations were very nice. Staff was friendly. Room was clean and bed was comfortable. The hotel was nicely decorated and modern. Breakfast was included and was mediocre at best. But then again, I wasn't there for the breakfast. I would definitely stay here again.

Pros: convenient, quiet, comfortable, clean. Basketball court! Cons: loose toilet, noisy a/c, breakfast.

Excellent staff! Very nice room!

Exceptionally clean and comfortable. The room had everything for one’s comfort. Nice and friendly staff.

My family and I are well traveled and the lack of customer service , hospitality was concerning. Our room was less than thoroughly cleaned and missing items that should have been available in our rooms and or at the front desk? My teenagers had a few unexpected encounters with the staff which was upsetting . Complementary breakfast and cocktail hour was good idea but was underwhelming and needs to be revamped. The one woman that worked in the morning at front desk was nice and explained the rewards program to my husband . Wish you nothing but the best may your company grow stronger and strive for greatness! Thank you kindly

The property is located in a great location, staff was helpful. However, our room was not cleaned correctly, there were socks from previous guest left under a coach and the restroom was in terrible condition. There were stains everywhere.

Staybridge Suites Plano-The Colony is not the same hotel we stayed in back in 2021. This go around, the hotel--at least the room we were in--was pretty tired. Ceiling repairs were very subpar; walls pretty dinged up; desk chair had burn holes throughout; both leg rests for the couch were so rickety they would collapse if anyone were to sit on them; when we checked in our bedding had unknown stains and marks on them; the kitchen set-up was so anemic that we had to wash dishes after every meal or snack; the microwave was not working, having been replace with a small desk one; no ventilation in the bathroom; and we stopped counting. We are hardcore Staybridge clients and I have to say that this was by far the worst we've stayed in the last 7 years. The place is not irredeemable. It can be saved. It just needs some major updating and a commitment from management for high standards to be maintained. I would not say "don't stay" here. I would only caution you not to get your hopes up. We were celebrating our 38th wedding anniversary and a birthday and I failed to deliver the goods this go round. Oh well. You win some, and you loose some I guess.