Absolutely thrilled with my 5-day stay at the S Hotel in Montego Bay, Jamaica! From the moment I arrived, the staff made me feel special. The amenities are top-notch, and the hotel itself is stunningly beautiful and impeccably CLEAN! This was my second visit, and it certainly won't be my last. Special shoutout to (Stacy, Rashie, Sudanne & Kemona) for their exceptional care and attention. Lastly, a special thanks to Homroy who made sure that my birthday was special. Can't wait to come back!"

The service was great. Loved the cleanliness and kindness of the staff. I will be back. It looks like the online photos. Make dinner reservations well in advance.

S hotel is top notch. Everyone was so nice and I mean everyone. The front desk was so nice to have us stay for an additional 2 hours after our flight was delayed. By the pool, the beach or just relaxing, you have someone ask if you if you need anything they can help you with also, the restaurants are amazing for dinner reservations. Btw, this was my second time at S and same beautiful experience was had. I would go again and I do recommend for anyone going to Montego Bay

This is an impeccable hotel. It is absolutely flawless. Will definetely be going back! From the momnet you step into the lobby you are made to feel special, the service is first class, food is amazing.

I book in for 1 night wish i could have stayed longer the staff was very help full the hotel it self very comfortable it has every thing you would want they help me celeto celebrate my birthday

My recent stay here left much to be desired. Despite the anticipation of a luxurious experience, I found myself encountering several issues that significantly impacted my stay. From the moment I arrived, it was evident that the upkeep of the rooms & hallways was lacking. The promised vegetarian/vegan food options were not readily available as advertised, adding a layer of inconvenience to my stay. Also, the constant battle w/the malfunctioning AC in my original room & the disruptive presence of painters outside my door at unreasonably early hours only added to my frustration. After addressing these concerns w/management, I was eventually relocated to a room w/a picturesque view. While this change was appreciated, it was not w/o its drawbacks. The thin walls made it difficult to escape the sounds of neighboring guests, whether it be amorous couples or the bustling activity of the staff kitchen below. In the midst of these challenges, Marlan, the assistant GM, stood out as a beacon of professionalism & attentiveness. His efforts to address my grievances were commendable, yet not enough to overshadow the overall shortcomings of the hotel. The combination of the exorbitant cost of the resort and the lackluster quality of the experience, coupled w/ encounters w/some unsatisfactory staff, including a rude hostess & inattentive waitress leaves me unable to recommend the hotel. Compared to my stay at Excellence Oyster Bay the quality difference was starkly disappointing.

Safest location, less than 5mins from the airport. Felt safe to walk outside of the resort during the day. Great activities, not crowded and easy sign up. Best food across the popular resorts! Caring and attentive staff especially Andre!!

Some staff like the receptionists, waitresses, entertainment manager and security were aggressive, passive aggressive, and condescending. The security guard made me feel unsafe and threatened. He was extremely confrontational unnecessarily. There was construction noises waking us up in the mornings. The water took about 45 minutes to get hot. The bathroom had an unpleasant scent to it. Room service is not available. The beach is not private. On a positive note some staff including the lifeguards, bartenders, DJ and grill chefs were friendly and welcoming. We were promised a full refund by the manager and have not received it. We were also told that the security guard will be fired.