Excepcional

Food was great as was location to the beach and activities for children. Lots of efficient enthusiastic staff around. Very basic studio room.

The music was so loud at night until almost midnight. No double glazing to reduce the noise. It did not need to be that loud. Prevented little ones going to sleep. Pool towels could only be changed every 2 days! Not very hygienic when you have been to the beach. This property was the only place where I had used a gym with NO Air con...a massive let down as it made for an incredibly uncomfortable work out. Needed to request extra basics for kitchen which should have been supplied by housekeeping.

Good location, good restaurant buffet, very close to the beach!

Loud music / animation up to 23:00 - 00:00 which is quite audible from the rooms. Kind of a problem when you go with babies that have a bed time of around 21:00-21:30...

location

parking

There is a children pool with some toboggans. The variety of food in both breakfast and dinner buffets.

It is NOT a four star. It has a very small ground for the amount of rooms it has. When we arrived, the unfriendly receptionist didn't explain how anything worked, we didn't realise to ask, so we had to go back several times to find out where to pick up towels, time for dinner and breakfast, etc. The hotel was quite full during our stay and there was practically nowhere to sit. There weren't enough pool chairs for the amount of people so we ended up in the green spaces around the pool. If you don't eat breakfast early and/or leave the room early to leave your towel on a chair, there is no chance to sit there. Not to mention on the beach, something like 20 umbrellas for 500 or more rooms. If you want to have a quiet dinner or breakfast, I recommend not to sit in the middle of the room or you will find a waitress picking up your plates every two minutes, which is absolutely annoying. Regarding the room, zero free toiletries, you could feel the springs of the mattresses, and there was no coffee / tea or water provided on the second day of stay.

Swimming pool were wide and with a lot of devices for children. Activities were well organize with a variety of things to do.

The aparment was near exit area for rubish of the hotel facilities, very noise and continuisly people talking making dificult to rest. Our room were 133 not recomendable if you are going to be a long period of time

Facilities especially for children

That there was no parking available at the hotel

communication

Good quality food, fresh and varied dishes. The rooms are comfortable and the location is good, with the beach just beside.

Animation wasn't great. Staff in the spa wasn't very nice. Not so many daybeds by the pool area, everything was always full.

There are plenty of sun loungers/kabanas so you can always find somewhere to relax. The staff are helpful and kind. The position next to the beach meant that as someone who loves the sea I could swim there everyday.

Good location next to de beach. Great pools with nice waterslides. Felt secure with the amount of lifeguards onsite. Good buffet (breakfast and dinner). Family Oriented.

Room was small with little space so pack things. Small kitchen with no accessories to cook (just some plates and forks and knifes that weren't enough for the number of persons on the room. (I suspect that if I asked the hotel would probably provide those but if you book a room for 4 (2 adults and 2 kids) there should be enough silverware at least.

Breakfast was fantastic. The room has a good space. There, people were very sympathetic and competent.

I've less enjoyed the bed and the pillow (too small for me).

El buffet y la piscina

El sex on the beach

location, facilities, kids club and shows

terrible bed, poor cleaning and towels to be replace every second day

Extremely pleasant staff...all of them. Front desk exceptionally helpful with sorting various things for me. Very impressed by the team. Very well run hotel with great facilities. All inclusive worked very well. Great ocean view from our 5th floor room.

The free Wi-Fi is slow. You have to pay extra for a faster Wi-Fi which is a complication process and still quite slow speeds in reality. We are now in 2022, and so I really do feel fast speed WIFI should be freely available to everyone without any fuss or bother.

Very spacious grand hotel with great facilities. Room was clean spacious and comfortable. Great sea and garden views from our 5th floor room. Outstanding sandy beach that stretches for miles across a wide walking area. Lots of comfortable seating areas in the garden which are well maintained.

A bit too noisy around the pools with lots of activities going on. More suitable to younger people especially with children. The food is good with lots of choices but it feels more like a canteen rather than a restaurant. The gym not well equipped.

Our room was lovely. Clean and comfy. Breakfast was wonderful . A great variety of food to choose from. The pool was excellent. Clean and well looked after.

There was so much choice at breakfast. And, the level of cleanliness was 100 percent in all areas. The pool and lounging areas were superb. The kitchenette in the room was just perfect

Pool and food.

Poor isolation from street noise. Smell from the bathroom when we arrived. Employee stress in the dining area and swimming pool. Fewer pool chairs than occupants. The rescuers, instead of taking care of the bathers, were putting information about the need to occupy the chairs. Receptionist takes call from outside while she was answering me, when there was a colleague next to her.

All the rest

The queues to talk to staff are the entrance. The run in the morning to get a pool chair

The food was good and varied. The facilities were quite good. The animation activities were nice but kind of repeated.

The bathroom shower's water low pressure.

They didn’t have my room ready until 2pm, with the excuse that is not ready and because of COVID, when they have a big sing that say late check out 30euros extra… this is take advance of a situation and it’s not fair for the customer

La piscina y el pisco

En general normal