Lage direkt im Skigebiet, Ausstattung des Hotels mit Spa

Nachdem wir nach der ungefähren Ankunftszeit gefragt wurden, kam vom Hotel die Rückantwort, dass der Check in erst ab 16:00 Uhr möglich ist. Finde ich in Anbetracht der Auslastung schon sehr übertrieben. Auch generell sehe ich einen Check-in ab 16:00 Uhr kritisch. Während des Aufenthalts wurde das Zimmer nicht gereinigt. Auch die Umstellung dieses Falkensteiner auf reine Buffetmahlzeiten ist für mich im Urlaub auch nicht einem 4-Sterne Hotel entsprechend.

Just the location

Overpriced, less comfortable and kids noise overwhelming the entire space with no proper lounge for adults to enjoy the location, view, wine&food..

viel Auswahl

weite Wege zum Buffet; oft war das Essen beim Tisch dann nicht mehr warm

Location, friendly stuff, organization, Room…

Food is not good. I doesn’t seem Fresh. All Food has the same taste.

Location of the hotel is excellent, easy access to different places (with "tractor train" with schedule) - there are lots of children's programs nearby - places are breathtaking. I loved the family room, so did the children, very comfortable with the walk-in closet, there are space for everything. The meals were outstanding, having own tables for breakfast and dinner - variety, quality, quantity - WOW! Staff is super-kind and helpful all around the hotel - really everybody! There was live music during one of the evenings in the bar - it was also so great! We had a wonderful stay, I would highly recommend it to families!

Parking is difficult, but hotel staff (Günther) was helping us immediately. You need luck to get parking place outside of garage and capacity of garage is limited. We had a tiny headache that non-electric cars were parking on charging stations - but this is not the mistake of the hotel - rather behavior of the drivers, also since garage is tiny, people do not care occupying 2 places for their own convenience. BUT this issue was absolutely has NOT spoilt our stay!!! This is only a note from my side.

Good quality is good. Location is great

The selection of the food is poor. Had we stayed a week then this would have become very boring. Elevators are terrible

Your cook give us very good information about gluten free food.

Great staff, great food and wellness and pool area. Must not forget also the play areas for kids, the falky land with supervising staff, etc. They were great, our kid enjoyed it very much.

Parking was a little bit problem, we had a family room some standard type, it was spacious, but the room for kids with bunk beds was without a window, and the air flow wasn’t too good, so we ended up sleeping altogether anyways.