The location, breakfast, the room

Nothing, maybe the charge of 15 euro per day for parking

The staff were excellent, especially Christina. The breakfast was delicious.

The room was a bit small and too hot

Location was excellent. Hosts were excellent. They even organized ski passes, parking and gear hire.

Nothing

Breakfast was buffet and with omelette and other food on order, very good!

Very friendly staff, clean, great location.

The room was very warm, even with heaters switched off.

todo en general ha estado genial

coincidimos con dos familias de niños (familia entre ellos) insoportables. corriendo y gritando a todas horas

It was a great hotel. location was nice. We can get on lift station for 3 min from the hotel. The reception was very friendly. The room was clean.

nothing

I was traveling with a UCI Mountain Bike Team for the World Cup. My wife joined me from Ireland taking the bus from Barcelona to the nearest town and then a short bus journey to the hotel. She had a great journey and was very welcomed by the hotel staff. We used the pools restaurants and bar and found the staff really helpfully. There is a very relaxed atmosphere through out the hotel while delivering excellent customer service. We had a room with a balcony onto the main road on the 3rd floor. It catches the morning sun until 12 on the front of the hotel and this was great as my wife worked from her laptop each morning in the room. Exceptional stay.

The location and staf was great. Good garage for bikes

Breakfast was a bit poor. The rooms wasn't as nice as on the photos.

The location was perfect and the staff were really friendly and welcoming.

There wasn’t any air con and the bed was two singles pushed together as opposed to one double.

location

breakfast wasn’t so good

Stuff was very friendly. The crossaints on breakfast were awesome

Beautiful! perfect location at bottom of gondola.

no air conditioning

the shower was nice and room was clean, balcony was lovely, so was the view. breakfast food was decent.

very basic facilities for a 4* hotel. 3* pretty good but it’s clearly stated as 4*. the staff are just so rude and blunt here (in Andorra) The male staff at night was extremely rude to me- I went down to the reception at 2:30am to get bottled water to find the guy sleeping on the sofa listening to music. (didn’t bother me) Then I was shouted at whilst trying to use the card scanner (which wasn’t functioning) on the vending machine, by him, to bring cash “think think” whilst pointing at his head. He then told me to go into town and get some cash (at 3 in the morning searching for a cash point for 20 mins) whilst I’d have rather been sleeping. all to come back without finding anything and him to pull out 2 bottles of water from behind the desk. I just don’t understand and was pretty weird to be treated like that, I really wasn’t rude to him but I genuinely felt pretty threatened by him. I tried telling the fairly nice lady in the morning and she just laughed it off, she either didn’t understand or didn’t see it as a problem. but she spoke pretty good English so I feel like it’s just a regular occurrence? we were kept one night by people 2 rooms away from us due to thin walls, then the next night by some noisy girls in the hall. we were told we’d have a queen sized bed which was intact 2 single beds pushed together. btw were 20 and 21 so noise doesn’t normally matter. the facilities were not bad and were nice and clean, but just a strange experience with the staff.

The beds were super comfy and the rooms were cosy and warm. The staff were absolutely wonderful so helpful and friendly. The location was great and I look forward to staying again!

clean, lovely rooms

nothing

The staff at the hotel were outstanding, particularly Sylvie and Christina - ultra helpful both before we arrived in answering all my questions and while we were staying. We needed a PCR test before returning home and Christina organised everything for us.

We were on the top floor and so it got a bit hot with the heat rising through the hotel, but we managed to regulate the temperature by turning our radiators off and airing the room before we went to sleep.

the location was fantastic, rooms are basic but just what we needed. very clean and everyone are so friendly and helpful. special mention to Cristina.

just one small criticism with breakfast, we just hope that there could of some vegetables like tomatoes & cucumbers. we love our greens that’s all. im sure some guests will appreciate that too..