The place is decent and clean

The reception is unqualified and not professional at all. Additionally wanted to move our room for invalid reasons

قربه من الحرم

سعره

Good for male traveller but not female companions as they have to travel far for prayers in the prophet mosque

General check in time in Saudi Arabia apart for that nothing else

Spacious and clean

I paid for deluxe haram view but ended up with city view. The bed and pillows weee hard and we had connecting room with very noisy neighbours. Lots of construction’s going on outside. You cannot pray in this hotel with the people as you would be infront of imam so you would have to walk for 20-25 minutes to get to ladies area to pray and with construction was taking longer. Too expensive for what I paid for. When you pray alone in room your back would be to Prophet SAW Masjid Al Nabwee.

yakınlığını sevdim

telefonları şarj ederken zorlandık tuvaletteki su fiskiyesi çok sert tekrar tercih etmem

Freundliches und hilfsbereites Personal. Tägliche Reinigung. Vielfältiges und gut gewürztes Essen.

قريب من الحرم اكثر مما توقعت والغرفة جيدة

طلبت طعام خدمة الغرف كان اسوء ماذقت بحياتي استغرب كيف فندق خمسة نجوم يقدم جودة اكل بهذا السوء وهذا شيء مهم جدا يعني صرفت النظر بتجربة الفندق مرة اخرى تماما مافي حوض لغسل الاكواب مافي سليبرز

The location and only the location

Unfortunately, my experience fell significantly short of the expectations one might have for a five-star establishment, leading me to decide that this visit would be my last.The hotel is situated in a bustling and noisy area, which significantly detracts from the peaceful experience one seeks in such a sacred city. The lobby was congested with visitors sleeping on couches, diminishing the luxury ambiance one would expect.Room service was a major letdown, with the quality of food being the worst I've encountered in any hotel stay, including those at three-star establishments. Orders took excessively long to arrive, ranging from 35 to 45 minutes even for simple beverages. The Saudi coffee, in particular, was disappointingly watery and undoubtedly the worst I've ever had.A glaring oversight was the absence of a praying mat in the room, which is inexplicable for a hotel located less than two minutes walk from the Madinah Mosque. Although the towels provided were clean, they carried a strong chlorine smell that was quite off-putting.Adding to the discomfort, the toilet in my room malfunctioned, which is a basic expectation for functionality in any lodging, let alone a five-star hotel. The furniture creaked alarmingly, signaling low quality and poor maintenance - not what one would expect from a supposed luxury establishment.On the brighter side, the hotel staff was commendable for their efforts, and the prime location of the hotel is undeniably its strongest asset. However, these were the only aspects that met my expectations for a stay in a city as revered as Madinah.In conclusion, my stay at the Pullman ZamZam Hotel was marred by numerous disappointments, including poor room service, lack of basic amenities, overwhelming noise, discomfort, and poor maintenance. This will obviously be my last visit. I cannot recommend staying here at all unless absolutely necessary. For those seeking a tranquil and fulfilling stay in Madinah, I'd recommend looking elsewhere.