Everything about the hotel is exquisite, exudes elegance, service exceeded my expectations.

Nothing. There’s room for improvement though with their breakfast, they could have more options or a greater variety of options on different days. Otherwise we were still happy with the food.

Staying at this hotel was a delightful experience that truly stood out for its excellent value for money. The accommodations were pleasant and comfortable, providing everything needed for a satisfying stay without unnecessary extravagance. One of the highlights of my visit was the remarkably kind and attentive staff. Each personnel member went out of their way to ensure guests felt welcome and cared for, adding a personal touch that made the stay even more enjoyable. The breakfast offered a fair and decent selection of food. While it may not have been luxurious, the quality and variety were very good, perfectly aligning with the hotel's exceptional value. The food was fresh, and there were enough options to start the day positively. Cleanliness was another aspect where the hotel excelled. The rooms and common areas were maintained impeccably, creating a comfortable and inviting environment. This attention to detail in cleanliness and guest comfort significantly contributed to the overall positive experience. This hotel is a fantastic choice for travelers seeking great value for their money. With its nice accommodations, very kind personnel, fair but good breakfast selection, and impeccable cleanliness, I'll definitely visit again. The hotel strikes the perfect balance between affordability and quality, making it a commendable option for short and long stays.

Honestly, there is nothing negative to tell. I was very satisfied with the quality and value for money. It was very convenient!

The room was good, clean , spacious enough. The service quite good. The service in spa and beauty saloon excellent and the products as well.

There was noise till 2:00 in the morning. The pool too small. The room for breakfast and the whole procedure

Tutto perfetto, dalla gentilezza del personale alle camere con un livello di comfort veramente alto. Rapporto qualità/prezzo eccezionale! Ogni volta che passiamo per Dubai è la nostra prima scelta, anche perché si trova a metà strada fra l'aeroporto e la parte centrale di Dubai

Il giorno dell'arrivo una mail mi ha avvisato che il pagamento non era possibile a causa della mia carta di credito e che avrebbero annullato la prenotazione nel caso non avessi provveduto. Ovviamente qualcosa non ha funzionato nei loro sistemi perché ho pagato regolarmente in loco il giorno stesso senza problemi. Nei 2 giorni successivi mi sono arrivate altre mail dello stesso tipo, nonostante come scritto avessi già pagato. Un po' più di attenzione in questo aspetto non guasterebbe.

Vicino all’aeroporto, molto comodo se si ha un volo al mattino. Al nostro arrivo abbiamo avuto un upgrade decisamente gradito!. La colazione è molto diversificata, soddisfa tutti i palati; il personale è davvero gentile e premuroso. Taxi in abbondanza. È la quarta volta che alloggio qui, e per il futuro non ho nessuna intenzione di cambiare!

Eviterei il cambio delle lenzuola tutti i giorni; anche il numero degli asciugamani ( 8 più 2 accappatoi, per due persone) è davvero esagerato. Diventare un po’ più “green” non sarebbe male…. Il ristorante al roof-top (Eye) ha un panorama superlativo, ma cibo è mediocre e a prezzi davvero alti

Ambience

Less of vegetarian in menu

Das Personal war überaus freundlich, super zuvorkommend und hilfsbereit. Ich kam schon in der Früh an und das war überhaupt kein Problem. Sogar Frühstück habe ich direkt bekommen. Bei der Abreise hat man mir das Zimmer zwei Stunden länger zur Verfügung gestellt, damit ich keinen Stress habe und direkt zum Flughafen kann. Es war super sauber und stets genug Wasser auf dem Zimmer, kostenlos!! Schöner Wellnessbereich und eine TOP Rooftop-Bar mit einer wahnsinns Aussicht auf die Skyline der Stadt!! Die Metro ist fußläufig ein paar Minuten entfernt. Generell eine tolle Lage. Alles in allem ein super Hotel!!

Ich würde dem Hotel empfehlen, in mind. zwei gute Baristas zu investieren und mind. 2 Leute hinter die Theke zu stellen. Meist war nur eine einzige Person an den Kaffeemaschinen und völlig überfordert. Somit war es etwas chaotisch mit langen Wartezeiten beim Frühstück. Auf dem Zimmer hat man in der Dusche die untere Dichtung der Duschtür falsch angebracht. Außen statt innen!! Somit ist das Wasser immer unter der Tür durchgelaufen und der Boden im Bad war nass. Das waren aber nur Kleinigkeiten, die easy zu beheben sind und die den tollen Aufenthalt nicht sonderlich beeinflusst haben!!

Wir durften früher ins große Zimmer, die Servicemitarbeiter sind sehr zuvorkommend und die Betten sind sehr bequem. Die Bar Eve im 34. Stock hat eine großartige Aussicht. Ruhige Lage in der Nähe des Flughafens.

Die Duschen wurden morgens nicht warm und abends sind sie zu heiß. Insgesamt ist das Zimmer schon etwas in die Jahre gekommen. Es hat muffig im Zimmer gerochen, was vermutlich an einer alten verkeimten Klimaanlage liegt. Auch ein fieberhafter Infekt, der mich im Hotel ereilte, spricht für eine dringend benötigte Wartung der Klimaanlage.

All, Exceptionnal service. Staff very kind, professional & helpfull.

The location of the hotel is a little far from mostly places to visit in Dubaï

Beautiful ambience, spacious rooms and lovely dining options

Bein Sports Channel was not available on their TV.

Everything

Nothing

Good room Great breakfast Great location

The pillows really hurt my neck

Room was great - breakfast and staff were very helpful.

We could not get 2 rooms next to each other for our kids. But it was ok.

Spacious, clean and welcoming

Little bit far from some key tourist destinations

Overall pleasant stay. Mexican restaurant is fabulous

Breakfast was average, coffee not great Waited really long time for gluten free bread because staff were all fussing over one table of ‘special guests’

Staff are nice and place is comfortable. Breakfast is nice

We booked a couple room and got upgraded to a family room due to lack of non smoking rooms, since we booked before staying in the hotel I expect that rooms should be made available. Upgrade room was not nice as it had 2 big beds and that is not what I booked. Room dine in takes time to answer the phone.

We had 2 bedroom apartment and it was good and clean.

The crowd at breakfast is too much, we waited for a long time and then they sent us to another restaurant which was full as well. If I book with this hotel again, I will go without breakfast.

New years Gala dinner was the best I have ever attended

Staff very helpful. Great choice at breakfast. Recency club lounge view great view and help yourself bar! And the food provided at cocktail hour was a for buffet meal.

Pool area a bit small and crowded.

The room was spacious and clean, and the breakfast was very good

No coffee machine inside the rooms Some maintenance is needed for the shower

Location and ambience was brilliant

Staff was horrible, rude and kind of bully. I had an argument with another guest at the breakfast and staff there tued to bully. Seriously need better customer services training specially for their security staff

Good breakfast, great lobby and generally quiet area of Dubai. Getting to and from was not great, but not terrible either. Didn't try the pool or gym, but looked good from a distance.

The hotel itself and the property are fine, however, the price gouging exploitative way in which they forced us to buy the Gala dinner for AED 1200 per person was absolutely unethical. They put these mandatory charges in the fine print, and then only proceeded to bill us for it AFTER our booking was paid for and on the day it became non-refundable. That practice itself, regardless of the amount, is extremely pathetic and not something you expect out of a 5-star chain.

Gute Lage, ca. 500m von der Metro-Station entfernt. überaus hilfsbereites und freundliches Personal

auch in dieser Preisklasse müssen selbst Klein-Snacks (ohne es vorher deutlich zu machen) extra und teuer bezahlt werden. Gebucht war ein Zimmer für 3 Personen. Bei Ankunft war für die dritte Person (Bett, Handtücher etc.) nichts bereit. Es wurde dann auf die Schnelle eine Art Klappbett reingeschoben. Frühstück war sehr schlecht organisiert. Man wurde wg Überfüllung in Nebenrestaurants ausgegliedert. Dort nervende, auf Disco-Rhythmus getrimmte Weihnachtsmusik in Dauerschleife. Hätte gerade beim Frühstück mehr (Ruhe) erwartet. Hatte davor in Dubai eine wesentlich bessere Erfahrung gemacht.

النظافه وخدمة الموظفين خدمة ايقاف السياره سرعة التسجيل وقت الدخول

Отзывчивый персонал, компетентные сотрудники, хорошее в целом и комфортабельное проживание. Была проблема со снятием второго раза денег за проживание - но в целом решили и все по итогу вернулось😇 Уборка каждый день по запросу, все приносят, надпитое не выбрасывают)) Завтраки не очень разнообразные каждый день, но в целом неплохо. Пробыла неделю и в целом довольна🙂 Сауна отличная, все санитарно и красиво 😻

Закрытые окна - из-за такой проблемы - плохо проветривалась комната.. из-за чего возникло усложненное дыхание! + к этому некоторая мебель очень старая и плохо закрывалась. Холодильник и шкафы особенно. На бассейне все платное, много детей.. не осталась на новый год - так как плата за праздничный ужин слишком высока! Жаль, что не входило в стоимость проживания, так как тоже достаточно денег.

Clean hotel.

Nice hotel, but a bit oudated. The breakfast is located on two levels, very busy. The rooms are small. High price for what you get.

Everything is fine.

Breakfast is kind of poor with options of continental breakfast. Options presented somehow does not make breakfast looking rich.

La stanza è enorme, il letto comodo e la doccia molto grande. Staff fenomenale. Room is gigantic, comfy bed and large spaced shower. Amazing staff.

I sanitari abbastanza piccoli, non mi sono state fornite ciabatte (poi chieste e portate) e kit denti, per il prezzo e il livello di questo hotel è un po' strano. Sanitary ware too small, i wasn't given slippers (later asked and delivered) and toothbrush kit, for the price and level of this hotel is quite strange.

Amazing place and the management are great. Rooms are much bigger than any other hotel.

Nothing yet, I hope they keep up to their standards as I will be going back everytime I travel to Dubai.