The View Lugano

A hard review to write. I gave 5 stars in most areas. The service and the overall property was excellent but for the price we had some issues. The KEY to the room is a huge pain! You only get one key and if you lose it there is a $1000 Swiss franc fee to replace it and a minimum 3 hour wait. Two doors to go through so it is very inconvenient. While the room we had was very large with a bedroom plus a large kitchen/living space with two patios there was only one TV in the living room! No bedroom TV. The one TV would not let you stream your devices to it. No Netflix or other streaming source. There were no channels in English on the regular TV. Despite being named The View and paying over a $1000 a night we had a very partial and obstructed view. If you stay here make sure you are on the second or third floor. The view from the restaurant and spa are amazing and wonderful though. The bathtub/shower combination was just dangerous. Highest step out without any stability handles. Very poor design and for the cost you would expect separate units. Lastly the location is a real issue for most. Unless you have your own car expect to spend a lot in Taxis or spend time trying to find smart car parking and extra walking to anything - food shopping everything is a $25 or more ride into Lugano. Can't take Smart cars to Italy. Como is a $100 and one hour nightmare away.

Wonderful hotel, can’t praise it enough. Look forward to our next stay!

The View Lugano from upper management to the entire View team made my stay the best ever. The rooms are beautiful, meticulously clean and the food is absolutely wonderful. Breakfast is a must. Can’t wait to come back!

We had such a great experience. Room had the views of the lake and the mountains - out of this world. Every member of the staff was courteous, helpful, as well as very knowledgeable. The free smart car that the hotel provides makes the stay even more frictionless. The food at the restaurant was also awesome. We went ala carte and it was as excellent as tasting menu. Soa facility was excellent too. Whole property is very quiet, peaceful, and serene. One can sit hours in the balcony and relax. If you are here - make sure you keep some time to enjoy the property.