Room need update

The room that I did online was not the room we had.. also we didn’t even get a microwave in the room. I did a king size bed.. we got 2 queen size bed when we get there. Overall it was amazing tho.

Awesome hotel

Beautiful oceanfront room very spacious. Great food and wide variety to choose from. Staff was very friendly.

Beautiful views , quiet, nice dining. Excellent staff service very friendly and good customer skills. The only downside is the entertainment could b more professional and less informal.

Over all my wife and I loved it. The complaint we have is the loud music from 10pm to midnight from the DJ Clubhouse. Hopefully they will lower the volume next time.

Wonderful Stay. Staff was amazing. Food was good. I will return.

Room is very spacious, food is not very good. When we made reservation, they told us that we can order hibachi from a lar cart table. But we could not.

The best part is the beach area. We enjoyed the buffet breakfast and drinks as we sat on the beach and near pool. The evening entertainment shows were good. The room we had, oceanside view, was nice. The service was uneven. The staff was at times unhelpful and seemed to just recite canned lines when asked about anything. We had this experience at the front desk and information desk. Their website is not kept current and usually some of the restaurants are closed. None of the staff knew anything. The spa is overpriced and there are a lot of hidden charges.

We were there the first week of January 2024. The buildings are OK, not overly stylish, starting with the lobby. Our room in C tower faced the water and was very nice. The grounds have lovely palm trees. The Caribbean sea was nice and warm. Most of the staff was hardworking and friendly. There are a few things I would have appreciated knowing before I booked: At this time of year, much of the beach and most of the two pool areas are in the shadow of the four tall buildings that make up the resort complex. If you like sitting in shade, you'll love it but if you want to work on a tan, not so great. The small beach area is quite small and very shallow (thigh deep at deepest). A lot of it has large seaweed patches just beneath the surface, making the swimmable area even smaller. The water is clear and warm, so this all might be great if you have small children who want to splash around, but if you have dreams of leisurely swimming freestyle, this is not the place for you. Even though the resort appears to have probably 500 rooms, the five restaurants only have capacity of about 15 tables each, which is crazy. There is only an open buffet for breakfast and lunch. For dinner, you must make reservations (even though the staff will tell you it's not necessary!) or you will be shut out and have to wait for a table like you're back home at Applebee's. Given what we paid for two rooms, I would not recommend Jewel Grande. Certainly not a good value.

Excellent place to stay definitely plan on going again next year can't rate this place high enough excellent excellence

I would have expected free transportation to and from the airport and we had to pay $140 round trip for 7 people. We also had someone threaten us that was a patron who had property at the resort. He felt entitled and I thought it was wrong. There were also many things broken in our room. Staff was amazing though.

The staff is incredible. They are attentive, kind, and respectful. The actual place itself is getting old and rundown. In the span of five days, we lost power for hours three times. We also lost water for showers and drinking water multiple times. The coffee shop in Building 2 had water pouring down the wall and buckets to catch it. The elevators never worked but we were on the 2nd floor so it didn't matter. The whole place needs an entire makeover, electric haulover and new plumbing. Our vacation was almost ruined because of it. The entertainment was subpar. I would have expected more shows or fun activities. For such a big resort, the things to do was limited. The only good food is the breakfast buffet. The rest of the food is okay. Definitely not worth the price of the resort. We will probably go back to Jamaica, but will definitely not stay here.

The transportation system is somewhat confusing also needs more food options on a daily basis

Absolutely beautiful place, clean beach with a lot of outdoor activities, multiple dining options and the staff was amazing, they made the trip perfect!

The people were amazing and so nice! The food was delicious. The rooms were so spacious. Although no one can predict the weather(windy and rainy), the pools were too cold to swim and the hot tubs were not hot. Other than that it was a wonderful and relaxing vacation.

The property is nice. It's huge! It must be quite expensive to maintain. The facilities were clean and in good condition. Our bathroom shower was either unfinished, or they decided not to put a shower door in. In either case, water got all over the floor when we showered. we had no complaints about the building or facilities. Jewel Grand is a nice resort. It's a great value for the money, and the staff works hard to keep it running.

We had our 5D 4N best stay at Jewel Grande Montego Bay Resort. Outstanding service from all staff at, Front Desk, housekeeping, all restaurants, beach crews, and safety officers; everyone is very friendly, courteous and helpful. Superb hospitality and love this ALL INVLUSIVE option offered. My room is very clean and l considered that a luxury stay! We recommend this place!

excellent hospitality, the staff was always smiling and so welcoming

I like ocean I liked that the people were nice. It was really fun, but the elevater broke and we asked for bed sheets and towels many times but it took them like 1 day to give us them and we had to remind them to give us it. Overall Jewel Grande is not bad but still has some issues.

Very nice view, good service.

Excellent staff. Wonderful rooms.

Great

This hotel is a solid 4 out of 5. The rooms, dining areas and beach are all a little worn but the staff are attentive and friendly. Bouchon was the best restaurant (make a rez!) and the beach cabanas are worth renting.

Very clean property. The staff were very professional, helpful, and informative.

Excellent Property and staff was AWESOME!

Our room was robbed on the middle of the night, it was caught on camera and the resort did nothing for us after our belongings were stolen. It was the worst experience in my life. I will never go back.

This place was amazing. The staff was friendly and efficient. The service was impeccable

The staff was pleasant and some food was tasteful. I'm a foodie so I know what good food tastes like. Resort was quiet in the area where they needed to be. Too quiet in the areas of which entertainment should be held. I paid for the oceanview suite. Really nice view but wasn't happy about the mildew and bird poop from our living room balcony. The lounge mats on our bedroom balcony were dirty. The room was spacious but the upkeep was disappointing. Things were falling apart (towel rack, bottom of the couch & bottom of one of the sitting chairs), not throughly cleaned (bathroom walls & tub). Had to call down numerous times for things that were supposed to be provided from housekeeping. Maintenance guy continued to enter guests room without knocking or announcing himself first. Had to report it. He came in while I was undressed to fix something we were not aware was broken. The towel rack fell while housekeeping was cleaning and we were out all day. So he was supposed to fix it but no one said anything to us and there was no message left to make us aware of the problem. The front desk was hospitable and nice. Very accommodating to the needs of the guests. However, I highly recommend for the prices they charge or Expedia charge, the upkeep of the rooms should be better than what we seen.

The food was amazing. Only thing I didn’t like was by 3pm there is no more sun by the pool or beach

Everything was great and the staff was exceptional, we had a wonderful experience.

We had a grand time