Property was efficient to meet a persons basic need of shelter with average to below average accommodations. There were ants. My children have special needs that consist of a tracheostomy and gastrointestinal button. Ants were crawling on the kids and their medical equipment. I informed the host of the problem and she was rude, unprofessional and lacked the desire to reach a resonance solution and then told me and my kids to “GET OUT”. I had to scramble to find alternate accommodations. While searching for accommodations she called me and threatened to call the police on me to escort us off her property because we were not leaving fast enough for her although she had been paid and was keeping the full payment. The best judge of character and professionalism is not when things are going perfectly but when a problem arises. I understand pest issues can occur, however the host was not willing to address in a reasonable manner. She appears to lack problem solving skills as well as customer service skills. She was argumentative and threatening. We were in her home less than 4 hours and she kept the full amount paid for our multiple day booking.

The property is what is listed. We entered the house to it smelling very fresh and clean. The rooms perfectly laid out for a family. The outside area is ideal for cooking out and swimming. Nichelle was awesome to deal with and worked with us on a few issues we had prior to arriving. She’s an amazing host. Great place to stay while vacationing or even business. Thank you so much for being an awesome host.

The house was very clean and check in was easy as well as check out. The outside space was wonderful. The instructions for turning on the pool and the spa were easy to follow and it was a great addition to our stay. There was plenty of space to accommodate the six of us in our group. The rooms were spacious, beds were comfortable, although l would have enjoyed some coverage in the master bathroom shower. That was a little odd. The only other suggestion would be the seating could have been a bit more comfortable in the lounging areas of downstairs other than that was a wonderful stay.

While the property was clean and mostly as advertised, there were a few problems and a few things that this property needed. It seems like the owner is new to this whole thing as there were some things that would have made our stay better, such as a coffee machine or at the very least, some coffee mugs for us to use to make instant coffee. No waste can in the master bedroom at all. Very inconvenient. No broom, dustpan, or mop for accidents, lucky we didn't have one. Toaster would have been nice as well, but coffee maker is a must. Even motel rooms have them. As for the problems with the property; it was advertised with a heated pool and the pictures clearly showed a hot tub connected to the pool. When we contacted the owner about how to warm it we were told there was a $100 fee to use the hot tub (NOT stated in listing). When we agreed, we were told that the pool was down due to a broken part. This pool was the reason we rented this particular property, as the other ones we saw didn't have one, yet we were unable to use it at any point during our stay. No refund (even partial) was offered. Very bad business practice. There are also outside gas heaters and a gas grill in the listing. The heaters had propane tanks, but they were both empty. The grill didn't even have a tank. Outside furniture is obviously worse for wear and needs to be replaced. All glam, needs practical.