Chatrium Grand Bangkok

Everything was excellent.

I reached the hotel around 7pm, and was excepting the room to be ready however I was quite shocked that they asked me to sit and wait till they prepare the room.

Das Frühstück ist sehr lecker, es gibt alles was das Herz begehrt. Die Lage des Hotels ist TOP, der Skytrain ist beim 5 Minuten entfernten Shoppingcenter Siam Paragon, man kann sich auch mit dem Golfcar des Hotels dort hinbringen lassen. In der Nähe gibt es viele Shoppingcenter und Märkte, die man alle zu Fuß erreichen kann.

Staff and cleanliness was prime factors

Less vegetarian options in Breakfast

The hotel has an excellent location, very close to the main shopping malls. You can reach them within a short walk of around 200–300 metres, and the hotel also provides a very convenient golf cart shuttle service from the morning until 11:00 p.m., running approximately every five minutes. The hotel itself is modern, new, and very clean, with excellent facilities. The rooms and common areas look fresh and well maintained. The breakfast food was also very good, with a large and varied selection suitable for different tastes. In terms of location, cleanliness, food, and facilities, I would rate the hotel 5 out of 5.

Unfortunately, the level of service did not match what I would expect from a five-star hotel. The hotel consists of two large towers, but the lobby is extremely small for the number of guests. It was often crowded, and it was difficult to find a place to sit while waiting for a taxi or transport. Breakfast was also very uncomfortable because guests from both towers were served in one dining area. There were long queues just to be assigned a table, and the restaurant felt overcrowded. As a result, the service was slow and sometimes felt unwelcoming. I was also disappointed with the drinking water provided in the room. The hotel uses refillable glass bottles containing water filtered and bottled on-site. Although this may be an environmentally friendly system, I personally did not feel comfortable drinking it and preferred to buy sealed bottled water from outside. For a five-star hotel, I would have appreciated having sealed bottled water from a recognised brand. The room cleaning service was also below the standard I expected from a five-star property. In addition, I requested a slightly later check-out, but the hotel only allowed an extra 30 minutes, explaining that it was fully occupied. Overall, the hotel offers excellent facilities, cleanliness, food, and location, but the service and guest experience need significant improvement. I would rate the facilities 5 out of 5, but the service only 1 out of 5.