Boutique Macchiato Rooms

Very clean, well-kept hotel with friendly, welcoming staff. The underground garage is a real plus, and it has an 11 kW EV charger on site. Having a good restaurant inside the hotel was excellent and very convenient. The location is handy too. Overall almost everything was great. Without the Wi‑Fi problem this would have been a 10.

The Wi‑Fi is the one big problem, and it is serious. It dropped constantly on every device we had (three people, several phones and laptops). There were some stable periods, but most of the time we kept switching between the room network and the café network to find one that worked. Often one device would be connected while another had nothing, and a few minutes later it was the other way round. If you need to work, this is a real issue. EV charging is a flat €20 per session, whatever you actually charge. Topping up from 60% to 80% costs the same as 20% to 100%, which is expensive for a short top-up. Per-kWh pricing would be much fairer. Reception also gave us two different prices, 200 dinars from one person and €20 from another, so it would help if all staff had the same information. A minor point: the restaurant menu showed different prices for the same dish. I saw three versions for one item. The differences were small, but it's confusing.

Nice room and the Restaurant

Alles war perfekt, wir hatten einen wirklich sehr angenehmen Aufenthalt. Das gesamte Personal war überall in der Anlage extrem freundlich. Ein besonderes Dankeschön an die Rezeption und vor allem an den Sicherheitsmitarbeiter – er war wirklich sehr nett und hat uns auch spät in der Nacht ohne Zögern mit der freundlichsten Art überhaupt die Tür geöffnet. Wir würden auf jeden Fall wieder hier übernachten, wenn wir in Novi Sad sind.

Clean and comfortable staff was awesome