Excellent cruise, accommodated vegetarian menu no problem. Staff where super helpful and welcoming

We spent 2 nights on board Hermes Cruise. It was such a fantastic experience from start to finish. We stayed in the presidential suite, which was massive and the bed was incredibly comfortable. The food was really high quality, and the team accomodated us so well as we both didn't eat seafood, so any fish item on the set menu was swapped out to either beef or chicken. The highlight of our trip was the private meal on deck for my husbands 40th (additional charge for this, but was worth it) The staff were excellent, special thanks to Tommy, Quynh, Jack and Hannah who really stood out and made our stay extra special.

Everything was fantastic, nothing we didn't like

It was super nice. The rooms with balconies, spacious the food was excellent, the staff was wonderful. The beds were super comfortable with Jacuzzi bathtubs.

Nothing

Decent room and lovely to be on the water

My honest review - - Before we got on the boat, I let them know it’s my husbands birthday the following week and to see if we could organise something as this was meant for his birthday (we weren’t going to spend the actual day together) but they were unwilling as it wasn’t the same day as the cruise. I would have been happy with something minor but they offered nothing - The main lady, Chi, wasn’t the best at hosting. I didn’t see her smile once and she was always about structure and organisation. I’m sure she’s very good at that but she wasn’t a great host at all. - Buffet lunch and breakfast/brunch was fairly average - and snacks were sub par. They all lacked some lustre. Multi course dinner was ok - would have been nice to have a menu. - Showerdrain doesn’t drain properly so full shower was wet and created slipping hazard - They kept saying drinks were buy 1 get 1 free - then when we went to pay they said it was buy 2 get 1 free. Very annoying as we weren’t going to drink if it wasn’t buy 1 get one free. Disappointing. If it really is buy 2 get 1 free, it should be written. - They also said tea and coffees were free, and then charged us for the tea. - Activities were sub par - I was excited for squid fishing, they set up the rod and light and then just handed us the rod and left. They obviously knew we weren’t going to catch anything when there was no one there to help nor a bucket. I only knew what to do as I asked, they didn’t tell anyone else. The beaches and caves were also over crowded and were prettt boring. They didn’t even give us enough time to really spend time on the beach or anything. - Transfers from Hanoi were expensive - Poor waiting room before and after leaving the boat. We should have a 5 star experience from the moment we are in your care, the air conditioning barely worked - Room was good, bathroom needs some deep grout cleaning. - No free water and very expensive .