Zara Garden Hotel and Apartments

I loved the staff here. They were kind, understanding, and quick to fix whatever issues came up.

The rooms had some problems from leaking toilets, water that wouldn’t get hot, and other small issues.

Alles.

Nichts

- the staff here are absolutely amazing! They go above and beyond to make your stay a pleasant one. They are also very friendly and helpful. Reception staff are welcome and upstairs bar staff are great to talk to especially as a solo traveller. - the room was clean and comfortable. The bed was really comfy and the view was pretty impressive. Cleaning made sure to restock soap, shampoo and ensure room was cleaned well. - breakfast had a great spread of different options.

- the road to the hotel is quite bumpy as the hotel is tucked away down a dirt road with a number of potholes. - just a small thing, but my toilet wasn’t mounted well to the wall so it would creak when I sat on it.

I liked the lady at reception. She was very helpful and welcoming.

I get that it was New years eve but guests weren't allowed to view the fireworks unless they paid ugx 250,000 for a pre planned buffet and a "surprise band" ( all the great entertainment was already booked in Kampala, it was more an up and coming band which is all good just don't over promise and under deliver). The bar and kitchen were also also closed during this time so you couldn't get service. During my stay I counted 3 help stuff, 2 bell boys and one lady Birungi who picked up my room service calls and delivered the food. She was also the one they called to the bar that one time I went and waited for 30minutes after having tried calling from my room. Their "Black forest" cake is anything but that or I was served stale cake. The food is like the hotel, pretty and shinny on the outside but no substance and or quality i'm afraid.